General Discussions

[Toni9977]

Hi everyone,

A couple of days ago just built my new PC. Everything was fine, installed motherboard drivers, GPU drivers and Windows Updates. Next morning I was testing some games and everything ran flawless, trying Adreanlin Software and all. But suddenly was trying a game and the PC rebooted itself (my home internet connection was lost at the exact same time, may not be related but I found it curious). 

Since that moment the PC keeps reboting every 2-3 minutes of using it. On Windows Event Viewer is showing a Kernel-Power error. After spending the whole afternoon doing some tests, restoring Windows, reinstalling clean Windows over and over again, I might be in some direction. When installing windows clean, I can install motherboard drivers with no issues, but it seems that it is when I install any GPU drivers when it decides to reboot.

The last test that I did was: Install Windows 10 clean (no windows updates, no motherboard drivers) -> launch unigine benchmark (it closed instantly, expected) -> Install the oldest AMD GPU drivers for my card that I could find (22.4.1 from 5/4/22) -> run unigine benchmark -> the pc reboots. And that's where I gave up.

Talking with a friend we arrived at the conclusion that it might be either PSU or GPU, but I'm starting to think that it also might be a driver issue. Yesterday I went to the store where I bought the hardware so they can test the PSU, today I'm going to try with a different PSU and see if it keeps happening.

Please, I'd like to solve this as I was pretty excited to finally play some games and this is getting myself discouraged. Thank you.

My specs are:

- Ryzen 5 5600x

- AMD Radeon RX 6700 XT

- Asus TUF Gaming B550-Plus Wifi II

- Corsair vengeance LPX 16GB (2x8) 3600 Mhz

- Corsair RM750e 80Plus Gold

[MADZyren]

Make sure all the cables are connected securely from both ends (make sure they are properly connected)

Clear CMOS (unplug computer from wall socket. Wait 1 minute. Connect these two pins (circled in yellow) with something that conducts electricity (head of flat screwdriver):

Flash BIOS to latest official version (NOT BETA), so 2806: https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b550-plus-wifi-ii/he... 

Run computer with EXPO/DOCP/XMP disabled. Notice that you need to have ytour memory sticks installed on the gray slots, not the black ones if you have two sticks.

Reinstall Windows one more time. Let it update itself. Download chipset driver and GPU driver from amd.com

If you use Windows 11 (EDIT: maybe with Win10 too), remember to disable Windows automatic Driver update -> No -> Save changes

Run computer with EXPO/DOCP/XMP disabled. Notice that you need to have your memory sticks installed on the gray slots, not the black ones if you have two sticks.

Sounds like:

- BIOS

- Power supply is broken and can't handle the load when GPU is working (make sure you have two cables starting from PSU and connected to GPU and not just one cable split to two)

- Memory controller can't handle your memory or memory is broken (might work at lower speed, hence test without XMP/DOCP/EXPO)

- Something terribly wrong with CPU cooler (can't recall if you mentioned temperatures) and CPU overheats quickly.

- Could be motherboard related - > broken

- Win11 overwrites AMD's graphics drivers in some cases unless you prevent it (see instruction above)

- Powerbutton of you case has connection issues and keeps sending start/shutdown signal intermittently.

- Short circuit somewhere, maybe behind motherboard. Did you check carefully, that all the motherboard stands screwed on backplate were in correct locations (=where there is a screw hole in motherboard), because if one of them is in wrong place, it can damage things.

[Toni9977]

Hi MADZyren,

Thank you for your response. I've just tested with a 1000W PSU with both cables (as I had in my own PSU) and same issue. I've installed Windows 11, installed GPU drivers -> Crash. Disabled Windows Update service before. I already updated the BIOS when this happened first time.

Then through safe mode I deleted the drivers through amdcleanuputility and rebooted again in normal mode.

I've been using the PC without any issues, tested downloading Brave, put a 4K video on youtube, used OCCT to stress CPU and RAM, and CPU was at 100% usage with 45º of temps at top, Memory was at 100% usage too and been a while without further problems.

Then I went to install the previous AMD Drivers (22.5.1), and rebooted again when it installed the drivers. So, I assume and I'm pretty sure that it is a defective GPU. As I bought it 10 days ago, I still can return it to the store, so I packed everything up, tomorrow I'll get my PSU, return the GPU and buy the same card from another store (this is an MSI Mech 2X Radeon RX 6700 XT, i'll go to the Sapphire RX 6700 XT most probably), and see if this works fine.

I have a friend with an RX 7000 series, latest drivers, windows update and no issues so far. So I'll return the GPU as I don't want to keep warming my head up, just want to play some games and I can't.

Again, thank you so much for your help. I'll update once I try another GPU.