General Discussions

[russellreichman]

i recently purchased a Radeon RX 6650 XT and integrated into an older computer. when i play diablo 2 resurrected the fans do not spin up and I get a crash after 5 minutes of playing. i get freeze, then bsod and speaker feedback with no warning. I restart computer and start game again. If i hear the fans spin up (to about 20% speed), I can play for hours every time without any issues. If the fans do not spin up, i know it will crash again typically within a few minutes. usually it takes 1-4 crash and restart before the graphics card will spin up upon game start.

The part that is most perplexing is that the graphics card does not seem to respond on the first try. It has to crash 1-4 times before operating correctly. I cannot avoid the crash by restarting windows before the crash. Once I hear the fans engage it works perfectly until i shutdown and restart the computer. then i have to go through the aforementioned crashes again.

is there a way to fix this or any advice? I dont know which kinds of settings are getting tuned down or up with multiple resets.

[russellreichman]

Describe your system:

• AMD Graphics Card Make & Model
  • RX Radeon 6650 XT
• Desktop or Laptop System
  • Desktop (asrock motherboard, intel processor)
• Operating System
  • Windows 11 64bit
• Driver version installed
  • Radeon Software Adrenaline current release
• Display Make and model and connection/adapter in use, resolution, and refresh rate.
  • Hannord DP to DVI to 12 year old monitor
  • hdmi to 8 year old tv
• CPU/APU Make and model number
  • Ryzen 5 5600X
• Motherboard Make & Model + Bios Revision
  • AsRock
• Power Supply Unit Make & Model + Wattage
  • 850W
• System Memory Make & Model + Frequency
  •  G.SKILL Ares Series 16GB (2 x 8GB) 240-Pin PC RAM DDR3 2400 (PC3 19200)

 Describe your issue:

• game is diablo 2 resurrected at lowest graphics settings possible

[elstaci]

Please post your PC information including Make & Model of your Motherboard, GPU, CPU, & Windows and AMD driver versions installed.

Do you have the PCIe Power cable from the PSU connected to your GPU Card?

What is the Make & Model or wattage of your PSU?

The RX6650XT Requires an Minimum PSU of 500 Watts. If your PSU is fairly old, at least 3 years or older, it is possible it isn't outputting proper voltages.

Download and run OCCT all three tests and keep an eye on Temperatures, Fan speeds, & PSU Outputs.

The 6000 series Hot Spot is 110c so if your GPU is overheating and going way above 110c it will eventually reach a critical temperature around 118c and shut down.

Best way to check to see if you need to RMA your GPU card (if it is correctly installed and PSU checks good) is installing it on another computer and see if it does the same thing with the fans not running and overheating.

[russellreichman]

my psu is certainly older than 3 years. I will use the software recommended, but did not notice any issues when looking at windows resource monitor. the undervoltage light does not illuminate on the card itself. The temperatures might be building, but the card's fans are not spinning up when it fails. manually spinning the fans in the adrenaline software does not fix this issue.

[russellreichman]

resolved! thank you! the new graphics card was so overwhelming my old processor that it spiked the temperatures of my processor. while i was monitoring the temps of the new piece of hardware, i was not monitoring the others until i used occt as recommended. I discovered that there was very high demand on the cpu the first time a texture was encountered in game, so the solution was to only encounter a few textures at a time until i can buy a new cpu

[elstaci]

Hey Thanks for the update and the solution to your problem.

Mark you last reply as the "Solution" so other Users in the future will know what fixed your problem.

good troubleshooting by the way.