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henrique1123
Journeyman III

Graphic card turning off by itself

Hello, sometimes my pc goes off by itself accompanied by a robotic sound, it does not turn off completely, the screen goes off and the video card led is flashing, just turning off and on again to return to normal.

Every time this happens, it is by the Kernel-Power 41 error in the event viewer, also at the same time, the Kernel-Processor-Power 35 error.

Each error says:

--Kernel-Power 41: The system was restarted without a proper shutdown first. This error may be caused when the system stops responding, hangs, or runs out of power unexpectedly.

--Kernel-Processor-Power: Performance power management features on processor X in group 0 are disabled due to a firmware issue. Check with your computer manufacturer for updated firmware.


This usually happens once a day, I also have stuttering issues in games, maybe it has to do with it.

* All my drivers are updated, bios also in the latest version.

* I am using Ryzen's power plan, I have already tested it on High Performance and the problem continues.

* I have no problems with temperature.

* I've formatted several times, disabled some windows services, tested some bios options.

* Game mode on / off does not change anything.

* I tested with and without overclocking and it doesn't change anything either.

* I tested with and without sound / internet.

* 100% health SSD / HDD without badblocks.

* I used DDU uninstaller too .

* About stutterings, it happens in all games but is not accompanied by robotic sound.

* Turning the PC off on its own is pretty random, sometimes it happens when I'm playing and when I'm simply tweaking the browser.

* No problem on graphic card (sent it to RMA and said it was not defective), power supply (tested with a multimeter), ram memory (tested on memtest86).

* I have my doubts if it's the faulty motherboard or the processor, or simply some windows configuration that is interfering with it.

Configuration:

Ryzen 5 1600
B450 Aorus Elite
Rx 580 4gb Gigabyte
CX 550w Corsair
16gb DDR4 4X4 Ram
2 SSD / 1 HDD

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29 Replies
hardcoregames_
Big Boss

Re: Graphic card turning off by itself

get a bigger power supply. I use the HX1000i so I do not worry about adequate power at all.

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henrique1123
Journeyman III

Re: Graphic card turning off by itself

Buddy, I have a Corsair cx550, a great power supply that goes on and on for my computer, making calculations my entire computer doesn't consume 450w with all parts in 100% use, I don't think the power supply is The problem, as I said above, I used a multimeter and all the voltages were correct for each cable.

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hardcoregames_
Big Boss

Re: Graphic card turning off by itself

how is it under load

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elstaci
MVP

Re: Graphic card turning off by itself

In AMD Wattman settings do you have the Power Slider at 50%?  That seems to help in the stability of the RX 580 GPU cards plus putting the GPU Fan curves to be more aggressive in Wattman settings.

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cale1023
Journeyman III

Re: Graphic card turning off by itself

Not really tbh... The amount of power it has would be almost impossible to reach at a consumer level without some serious knowledge and even then, Would be like 10k less. But depends what you need to use it for. 

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hardcoregames_
Big Boss

Re: Graphic card turning off by itself

raising the power slider will stress the OP's PSU even more

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henrique1123
Journeyman III

Re: Graphic card turning off by itself

Yes, it's already max, test normal and minimum, stutterers continue

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henrique1123
Journeyman III

Re: Graphic card turning off by itself

I don't know, I haven't tested it yet.

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elstaci
MVP

Re: Graphic card turning off by itself

According to AMD Specs the minimum PSU required is a 500 Watt PSU and according to a PSU Website the minimum required is a 550 Watt PSU.

So unless he is maxing out both CPU and GPU at the same time, then most likely he will have power issues pop up.

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