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lk29
Journeyman III

Game Red dead redemption 2 stuck in "service broker execution monitor system guard" (SgrmBroker.exe)

Hi,

Computer Type: Desktop

GPU: Radeon 7800 xt

CPU: Intel core i5 10400

Motherboard: MSI H510m pro

BIOS Version: 3.5

RAM: DDR4 Crucial ballistix white 16go (2*8go) 2666 MHz CAS16 PSU: Kolink core s séries 80 plus 500w

Case: antec Operating System & Version: windows 11 pro 10.0.22621 GPU Drivers: adrenalyn 23.9.2

Chipset Drivers: 30.0.22011.1008 Background Applications: no

Description of Original Problem: My Red Dead Redemption 2 game is stuck in "service broker system guard execution monitor" (SgrmBroker.exe) on Windows 11 since I upgraded to a 7800 xt. If I put my old Nvidia 2060 card back in, the games work. My other games have no problems.

Troubleshooting: -uninstalled the nvidia drivers and software before my first installation of 7800 xt
-installed and checked the Amd software Adrenalyn edition update
-uninstalled and re-installed red dead redemption and checked for updates -uninstalled my antivirus Avira free
-executed DISM.exe /Online /Cleanup-image /Restorehealth then
SFC.exe /SCANNOW
-uninstalled adrenalyn with amd cleanup utility
-re-installed Adrenalyn

THANKS

 

Capture d'écran 2023-09-18 154334.png

 

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