General Discussions

[Joakim00]

Hi
I have had some issues with my computer that crashes during games and userbenchmarks. The GPU is working fine in my brothers computer. It has been like this since the GPU was installed. It can run some games fine but not others. Temperature of the GPU is 55-64'C. The CPU is watercooled and around 48'C

My Computer that wont work:
Motherboard: MSI Mag B550 Tomahawk
CPU: Ryzen 7 3700X
RAM: 2 x 16gb G.Skill Trident Z Neo DDR4 3600Mhz
GPU: MSI Radeon RX 6800 GAMING X TRIO
PSU: Thermaltake PSU 700W Smart RGB
Running Windows 11
No OC or other mods

My Brothers computer were the GPU works:
Motherboard: MSI B550-A PRO
CPU: Ryzen 5 5600
RAM: Kingston FURY Beast RGB DDR4 3200MHz 16G (2x8gb)
GPU: MSI Radeon RX 6800 GAMING X TRIO
PSU: Coolermaster Masterwatt Lite 600W
Running Windows 11

Needs some good advice on what to test. My conclusion is that GPU is fine so it must be something else

[elstaci]

Can you give more details on how the PC crashes? Any error codes generated?

Try running OCCT GPU, CPU, & PSU Test and see if the PC crashes during any of those Stress tests.

[Joakim00]

When playing Shredders with high resolution it suddenly blacks out and restarts with no error codes. I've tested running the benchmark tool on userbenchmark and it does the same thing after a while

I will do some stress tests

[MADZyren]

How are your temps?

[Joakim00]

CPU had some errors on each threads but seems to be a common issuee with different Ryzen CPU's
I first tried 3d standard and it immidiately restarted
Then I tried PSU and it also restarted

[elstaci]

Sound like you have an hardware issue. Either with your CPU. PSU. or Motherboard.

I have the same processor as you do Ryzen 7 3700X and I just ran all the CPU tests and none showed any type of errors.

It is possible you may have a defective Processor. Could also be a defective PSU.

What type of Power outputs is OCCT showing for the 3.3/5/12 Vdc outputs?

First I would open a AMD Support- Warranty ticket and see if they believe you need to RMA your Processor to be checked. Mention about the errors you saw when running OCCT CPU Tests. I would upload a screen shot to those OCCT errors.

You can open a AMD Support-Warranty ticket from here: https://www.amd.com/en/support/contact-email-form

[ThreeDee · Accepted solution]

Get a real power supply, lol ..never run an 80 Plus (White) power supply with components you actually care about

I'd recommend an 850wtt 80+ Gold or better rated PSU from a quality brand .. check hardware reviews before purchasing anything .. and yes, 850wtt might be deemed "overkill" ..but you want more than enough wattage to handle transient spikes that your system will generate when under 100% load .. a quality 750wtt or even 650wtt would probably suffice .. but .. 850wtt will give you room to grow and not break a sweat with your current setup

I made the mistake of running a Thermaltake 500wtt Smart RGB 80 Plus in my wife's setup:

3700x,2x16GB 3200,ASRock B550m Phantom Gaming 4,RX 550 2GB (at the time) . .kept having driver timeout issues and random reboots from just web surfing, watching Hulu ..non gaming normal stuff.

I swapped out her PSU for a 600wtt 80+ Gold and all her issues went away .. Now she has a 5600x, 5700xt and RAM running at 3600 with a Seasonic 850wtt 80+ Plat .. and still running good

Never skimp on the power supply

[Joakim00]

Thanks, it was the PSU. I swapped out my Thermaltake 700W to Cooler Master 600W and it now works. I definitely want to take your advise on purchasing a better PSU.

Thanks a lot again.

[MADZyren]

Both of those power supplies are something I would avoid and can be the root cause, but to make sure it isn't something else (I assume your "no OC or other mods" includes no PBO):

Maybe plug computer to where your brothers computer is. Maybe there is something wrong with your electric outlet.

Use only one monitor

Make sure you don't have any webcam software intalled, no RGB software, no "asus crate" nothing like that. Only Windows, drivers and regular software. Also make sure you don't have Apex Legends installed. Also free 3rd party antivirus software are sometimes a problematic.

Type cmd to windows search, right click Command Prompt, run as administrator, type sfc /scannow to scan and fix damaged system files. If this doesn't work.

Someone got rid of his issues by disabling MPO: https://community.amd.com/t5/drivers-software/amd-you-can-do-better-and-more-stable-drivers/m-p/5510...

Someone else got rid of his issue by disabling hardware acceleration from:

"The disable hardware acceleration option enables you to turn off hardware acceleration for debugging and test purposes."

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration

Source: https://learn.microsoft.com/en-us/dotnet/desktop/wpf/graphics-multimedia/graphics-rendering-registry...

Clear CMOS (unplug computer from wall socket, short CLR CMOS pins for a couple of seconds, restart)

Update BIOS to latest available (do it even if you already have, mabe something went wrong the last time)

- Disable automatic driver updates from Win11
- Reinstall chipset drivers from AMD's website
- DDU current GPU drivers, install 22.5.1 from AMD's website

If these don't work:

- I would probably start by increasing memory voltage to 1.375V.
- If this doesn't help, drop memory clockspeed to 3200 Mhz and fclk to 1600 MHz.
- If this doesn't work, try using one memory stick at a time only.
- If this doesn't help, set CPU clock manually to 3.6 GHz and CPU voltage to ~1.3V.

If these don't work, consider either getting a new PSU and testing if that helps, or do a clean install of Windows and all programs and see which one works. If neither, there is a hardware issue somewhere.

A little bit of something to try...