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kinni420
Adept I
Adept I

bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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verification tool just gives error back that says it isn't genuine and to redownload.  help pls

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phaen
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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I had the same issue, PVT not genuine. Raised a ticket 2 days ago, but still haven't heard back.

Tried using Chrome instead of Edge today, and it worked. I checked Hardware acceleration was enabled and it already was. Seems the application doesn't work well with edge when doing validation, so try chrome and it might work as it did for me.

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11 Replies
goodplay
Esteemed Contributor III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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Did you put in a support request through the amdrewards portal.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3200c16d kit, Aorus nvme gen4 1tb, Nitro+RX6900XT,
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kinni420
Adept I
Adept I

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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Yes, after I posted this thanks

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dracostalon
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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Yai am having the problem and I have tried to send a support request. Please try again is all I get! PVT will not work and Support will not work. What a joke!

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kinni420
Adept I
Adept I

Re: bought a ryzen 5 and tried to enter code for clancys division 2.  PVT is not genuine?

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My support ticket worked but its day 5 and no response yet.

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dracostalon
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2.  PVT is not genuine?

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AMD!.jpg

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dracostalon
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2.  PVT is not genuine?

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amdpvt.jpg

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dracostalon
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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As you can see above I have tried both PVT and Support. I still can not get a answer or fix to my problem. I purchased a Ryzen 5 2600x with the Game Code. I have been trying and trying to get it to work or get help from AMD. No such luck!

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error404
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

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I have the exact same problem and its been a week with no reply to my support ticket.

Ryzen 2600 and Division 2 game code.The PVT would not run.. same as in your image above.

I just came here to see if I was the only one.

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phaen
Journeyman III
Journeyman III

Re: bought a ryzen 5 and tried to enter code for clancys division 2. PVT is not genuine?

Jump to solution

I had the same issue, PVT not genuine. Raised a ticket 2 days ago, but still haven't heard back.

Tried using Chrome instead of Edge today, and it worked. I checked Hardware acceleration was enabled and it already was. Seems the application doesn't work well with edge when doing validation, so try chrome and it might work as it did for me.

View solution in original post