Showing results for 
Search instead for 
Did you mean: 

General Discussions

Journeyman III

Black screen crash then system restarts.

Hello, I keep getting black screens when gaming under load, and I have no idea why. Sometimes it shows up as a game error like DirectX 12 error or something similar. But most of the time, it just black screens, and then the system resets. Please help.

System specs:

  • 6900 XT
  • B650 Plus Wifi
  • 7800X3D
  • 32 GB DDR5 6000MHz RAM
  • 1000W gold-rated PSU

Things I have tried that haven't fixed the problem:

  • Updated GPU drivers. (This problem occurred before these unstable GPU drivers)
  • Updated chipset drivers
  • Checked fan curves and thermals under benchmarking (Both CPU and GPU)
  • Manually updated DirectX 12
  • Updated Windows
  • Checked power PCIe cables

I have also looked into the Windows Event Logger and I've seen some error messages, but I don't know how to interpret them. One of them states the following: "The AMDRyzenMasterDriverV20 service failed to start due to the following error: The system cannot find the file specified."

I have also seen an error where it mentions system restarts and dump files, but I don't know how to interpret what the dump file says after running it through Windbg.

I have not uipdated BIOs as im not quite sure on how i'd do that. Thanks for any help I might receive.

0 Replies