General Discussions

[Rishav]

I have problem with my earphones, i most play competitive games and for some reason in game i cant tell the where the footsteps are coming from, it seems like they are coming from all sides, i also have changed my earphones for that reason but still same issue. i have tried the earphones on my laptop and they are working fine. Can anyone help me out? Any suggestions? could this be a driver issue? these are the audio drivers installed on the device.

[432hz]

Sounds like some kind of surround / spatial audio / audio processing might be getting applied somewhere along the way.

Check:

Settings > Sound > Sound Control Panel > Playback > [Your Audio Device(s)] > Properties > Spatial Sound > Off

Also check the Configure menu and make sure it's set to Stereo:

Settings > Sound > Sound Control Panel > Playback > (Your Audio Device(s)) > Configure > Stereo

Also check your game settings and verify it's set to Stereo.

[Rishav]

https://youtu.be/YwNs1Z0qRY0

if i turn mono audio on, it send the audio to both sides.

if i turn the mono audio off then, when it says left side I hear it from both sides, but when it says right side, the audio volume goes very low [almost impossible to hear], when it says hear from both sides then i hear from both sides.

i have applied all the solution you gave above but same problem.

[432hz]

Do your headphones have a microphone and only 1 connector? If they do, the plug will have 3 black rings on it (TRRS) and you'll need to use an adapter that splits the headphones and the mic to plug it into your motherboard.

The adapter would be something like this: https://a.co/d/3xJLhMf

If they do have a microphone, they'd likely appear to work "normally" on a laptop because laptops typically have combo headphone / microphone ports that accept the 3 ring TRRS 3.5mm connection from headsets.

[Rishav]

I am using a splitter, but same issue.

[432hz]

A few more possibilities come to mind:

Testing the mobo port(s)

1. Test the mobo port(s) without a splitter using a pair of speakers or headphones only (no-mic).
2. Does your motherboard have multiple outputs for multiple speakers / surround sound? Make sure you're connected to the correct output. For example, on my mobo, I need to connect to the red "L" output. https://www.msi.com/Motherboard/MAG-B760M-MORTAR-WIFI/Gallery#lg=1&slide=4
3. Is the port you're using on your mobo a TRS or TRRS? If it's a TRRS and you're using the splitter, it could explain why you're only receiving audio in one channel. Typically the port on the back of the pc (the mobo itself) will be a standard TRS. If your PC case has a single port on the front or top, it's possible this port is a TRRS.
   
   1. Headphone + Mic Combo => TRS = Need Splitter
   2. Headphone Only => TRS = No Splitter
   3. Headphone + Mic Combo => TRRS = No Splitter
   4. Headphone Only => TRRS = No Splitter

Testing the splitter

1. Do you have the correct type of splitter? There are 2 different TRRS standards I'm aware of: CTIA and OMTP. CTIA is the more common one and the one you'll most likely need. I believe OMTP is used on Apple and some other brands (possibly Bose?).
2. Is your splitter functioning correctly? Try testing it with a different pair of known good headphone + mic combo (non-Apple / non-OMTP).

Ruling out software / drivers

1. Create a bootable live Ubuntu Linux USB and boot from it. Test out your headphones. If they work properly, then it's a driver issue in Windows.