cancel
Showing results for 
Search instead for 
Did you mean: 

General Discussions

hndafilpuh
Journeyman III

AMD USB 3.10 eXtensible ISSUE with Hercules DJ products

hello ALL, hello AMD!
I found (sadly) an issue with my brand new lenovo notebook equipped with AMD 3020e CPU + AMD HD Graphics GPU.

The USB controller (AMD USB 3.10 eXtensible) refuse to recognize and enumerate my Hercules DJ console MP3 e2 USB device.
With my old lenovo laptop (AMD A4 5000, USB3.0) the device works fine. Latest software and drivers.
I try with an old and new INTEL based laptop and this console works fine.

This issue was discussed here, in the Hercules official forum:
DJ Control MP3 e2 - Insufficient system resources exist to complete the API (herculesdjmixroom.com)
Treiber funktioniert nicht Code 10 Windows 10 (herculesdjmixroom.com)

It seems that this "new" AMD chipset refuse to enumerate some old USB 2.0 device that not respect the USB 3.0 specification.

What the hell is this? 
The USB 3.1 should be RETROCOMPATIBLE with USB 2.0 or not?

Why with INTEL chipset this Hercules products works fine? Also with new USB 3.1 chipset?
Why with my OLD AMD laptop (always with USB 3.0 controller) this Hercules works fine?

AMD please don't break compatibily with random rules/product and please fix the problem.
Thanks.

0 Likes
2 Replies
hndafilpuh
Journeyman III

Hello dear,
sadly, this solution don't work.

Windows reload the driver and the same issue with the DJ Console MP3 e2.

0 Likes

Hi, did you ever find something my friend? I got the same problem and am looking for a workaround.

0 Likes