It could also be that the guys from the Rewards Team have too much to do. It took me forever until my account was activated (1 week) and I haven't received a key for Resident Evil 2 yet (3 days until now). Just hope that I get a key at all. But we're not alone with the problem. Here on reddit are some that have been waiting much longer.
This is absolutely unacceptable, I've been waiting a week now and no keys for any 3 of the games whatsoever. I'm inclined to believe that I won't be getting dmc5 on the day it comes out so I'm just gonna buy it anyway, it's obnoxious that I need to pester the company in order to recieve something they promised to begin with.
I agree that this is unacceptable and I know it from other manufacturers like Asus that you only had to register and enter the code and you got your game. Why this doesn't work I don't understand either. Just like the condition why it takes so long to get new keys (because they seem to be empty at the moment), it can't be that hard. I just hope I can get The Division 2 for release, because I have some friends who will play it from day one. I'm not going to wait whether I get a key or not. Either the key will be there on the first day or I will buy the game. But then I also decide that the next GPU after this one will be bought from the green competition.
I could've understood if AMD at least make a note somehwere saying they are out of stock for RE2 right now and mention an ETA for that, but keeping silence doesn't help at all...
I think they will be released at the earliest one day before the release or on the release day. Because I didn't get the keys for DMC5 and Division 2 today either.