I made a request for a boot kit Tuesday and haven't got any reply other than the automated response that you get for putting in any ticket. I submitted another ticket referencing my previous one later today. Am I being too impatient and it takes awhile? I really want to know the state of my request.
You have opened 3 tickets asking for a Boot Kit :
8200891259 - 8/1/2019
8200891029 - 7/31/2019
8200890775 - 7/30/2019
All three are waiting on your response with the required information.
I would suggest you respond to the latest ticket 8200891259 with the information requested.