First of all - I know the AMD Community is not responsible for this but I do not know to whom to address my information, so I hope somebody from AMD reads it or somebody knows how or to whom to forward it.
To be honest, I cannot even tell you how bad I feel about yesterdays 6900XT Launch.
I was even taking vacation for it, because I am about to build my new system and it is planned now for more than 4 Months - with AMD CPU and GPU, most of the parts already at home on the shelf. I was sitting and waiting for the launch like from 2pm on (3pm launch in Germany). Then 3pm... the horror with the DigitalRiver shop started. I was adding a 6900XT to my cart along with a 5900X (I missed the 5900X with the last Zen3 Launch as well and could only get hold of a 5800XT). I had numerous issues to load the page and proceed with the payment. But I succeeded up to "Place order" and then I was pushed back to the shipping options.
Well, I did not really have an option (would have resolved this issue right away). I had to go with "amdSI_STANDARD_5-7_BUSINESS_DAYS" - I could not choose any other. The reason for my issue (and the issue of all others I know!) was, that the "chosen" option (as said - I could not choose anything!) did not allow to ship to Germany. Nice. I tried to go with credit card instead of PayPal, did not change anything. Tried different browsers... nothing changed. I hat even 6900XT and 6800XT along with 5900X in my cart (and I would have also payed it for sure!) and removed the cards to go only with the 5900X - whatever I did: If I really made it to the final steps, I was always locked down by this stupid error which told me it cannot be shipped to my location.
I wasted 1 day of vacation and 3hrs online (most likely even more).
I cannot tell you how disappointed and angry I am.
I consider myself being an Enthusiast... So do many other Enthusiasts I know in several Forums. I even heard that it also effected other countries, not "only" Germany. Most Enthusiasts feel the same like I do and I think this is really something which should not happen. AMD needs its customers. It should not treat us this way. I am with AMD since I bought my first Athlon CPU. This is really not the way to treat loyal Fans and Customers.
It gets even more disgusting. I heard that there were spread "Promo-links" which enabled the users to conveniently buy a card without any issue at all. Of course I did not have it.
Well I sound like a broken record. I cannot tell you how this annoys me.
My question:
If I go to the shop now, there is still the 3950 for sale. If I put it to my card I do again see the famous shipping option "amdSI_STANDARD_5-7_BUSINESS_DAYS". Can you please beat the crap out of Digital River so they fix this as soon as possible so that maybe I can get a CPU and or a GPU shipped "flawless" (laughing out loud now - I should say "as flawless as it can be with DigitalRiver Shop) next time?
I dont know who is responsible for this, but this is really really not a simple inconvenience - I hope that somebody at AMD at least noticed this and is improving (dramatically).
