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Drivers & Software

lowresoeyer
Journeyman III

Unintended crash and reboot : amdppm.sys

Hi there.

Recently (around late October, 2023) my laptop equipped with Ryzen 5 4700U with built in graphics has started crash without notice. The frequency is rather low, like once a week. But, data losses caused by this issue make my laptop useless for any work. OS and drivers are up-to-date. How could I solve this? Is there anyone who is annoyed by this issue? Thanks in advance!

NOTE: I show the windebug analysis log of the latest crash below.

PROCESS_NAME: RuntimeBroker.exe

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE_STR: c0000409

EXCEPTION_PARAMETER1: 0000000000000002

DPC_STACK_BASE: FFFFDE869BA3EFB0

EXCEPTION_STR: 0xc0000409

STACK_TEXT:
ffffde86`9ba3e4a8 fffff801`37a11729 : 00000000`00000139 00000000`00000002 ffffde86`9ba3e7d0 ffffde86`9ba3e728 : nt!KeBugCheckEx
ffffde86`9ba3e4b0 fffff801`37a11c90 : 00000000`00000001 fffff801`3785a621 00000000`00000000 00000000`00000002 : nt!KiBugCheckDispatch+0x69
ffffde86`9ba3e5f0 fffff801`37a0fc5d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiFastFailDispatch+0xd0
ffffde86`9ba3e7d0 fffff801`3e741e15 : fffff801`3e7419d3 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiRaiseSecurityCheckFailure+0x31d
ffffde86`9ba3e968 fffff801`3e7419d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdppm!_report_gsfailure+0x5
ffffde86`9ba3e970 fffff801`3e741f5b : 00000000`00000000 ffffe00f`476d9620 00000000`0428112d 00000000`00000000 : amdppm!ProcLibTraceEnergyCounterUpdate+0x63
ffffde86`9ba3ea20 fffff801`37922032 : 00000000`00000000 ffffde86`9ba3ead9 00000000`00000000 fffff801`3791ec51 : amdppm!ComputeProcessorEnergyUsingMsr+0x7b
ffffde86`9ba3ea60 fffff801`378b41b0 : ffff9101`383cc240 ffffde86`9ba3ee80 ffff9101`383c9180 fffff801`38220e60 : nt!PpmCheckComputeEnergy+0x1a2
ffffde86`9ba3eb40 fffff801`378c166e : ffff9101`383cc240 ffffde86`9ba3ecb0 00000000`00000000 ffffe00f`00000002 : nt!PpmCheckRun+0x40
ffffde86`9ba3ebb0 fffff801`378c0954 : ffff9101`383c9180 00000000`00000000 00000000`00000008 00000000`03c90869 : nt!KiExecuteAllDpcs+0x30e
ffffde86`9ba3ed20 fffff801`37a05c25 : 00000000`00000000 ffff9101`383c9180 00000000`00000000 00000222`f4e3c840 : nt!KiRetireDpcList+0x1f4
ffffde86`9ba3efb0 fffff801`37a05a10 : 00000000`00000000 00000222`bef30d68 00000222`b69a00c0 fffff801`37a05195 : nt!KxRetireDpcList+0x5
ffffde86`9d276ad0 fffff801`37a04e78 : 00000222`b979c280 00000000`00000000 00000000`00000000 ffffe00f`00000000 : nt!KiDispatchInterruptContinue
ffffde86`9d276b00 00007ffd`f874b0ff : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2e8
000000f0`0ef7d810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`f874b0ff


SYMBOL_NAME: amdppm!_report_gsfailure+5

MODULE_NAME: amdppm

IMAGE_NAME: amdppm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 5

FAILURE_BUCKET_ID: 0x139_MISSING_GSFRAME_amdppm!_report_gsfailure

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {b8950797-9001-79f4-80e5-d3e7ccd7f392}

Followup: MachineOwner

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