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Drivers & Software

jamieclark
Journeyman III

Unable to download Catalyst - Does not recognise my graphics card

Please help!

I have a HP Zbook 15u G5, running windows 10.

i7 processor

16GB RAM

Radeon Pro WX 3100

Intel UHD Graphics 620

Unfortunately after the laptop updated at the weekend I can no longer run my AutoCAD software.

If I turn the Intel graphics completely off then AutoCAD will start but not operate properly. I would like to be able to switch between them and turn the Radeon Pro card on. Although I appear to have the latest drivers, when I go to download Catalyst it does not recognise my AMD card.

I have tried AutoCAD reinstalls and updates for all drivers but no luck!

I'm tearing my hair out with this one as this is my works laptop!

Any help would be greatly received.

Many thanks, Jamie

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1 Reply
kingfish
MVP

Re: Unable to download Catalyst - Does not recognise my graphics card

First go to the Intel support site, referenced here Laptop graphics update...How to , and install the latest Intel driver. This must be done before installing any AMD mobility driver.

Follow the steps for a clean install...remembering to disconnect from the internet ( DDU v17.0.8.7 ) until the AMD drivers have been completely installed and the computer rebooted > Clean Install AMD Graphics Drivers

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