Hi Everyone !
AMD Radeon Sapphire 7870
desktop computer (2012)
Windows 7-64bits MSI-Z77A-G45 with a i5 3570k
Motherboard : MSI-Z77A-G45 with a i5 3570k
8 bg or DDR3 ram installed
Drivers : AMD RADEON 17.12.1 Adrenalin edition
Monitor : Samsung SD850 Series LS27D85KTSN/XU
I got constant tearings since I got this new monitor (video attached)
I used to have another Korean WQHD monitor and I had no issues/
The tearings appears everytime something moves a little bit fast on my screen (when I scroll down on internet, every videos, every games etc)
I've tred several others drivers up to the latest : no change
I've tried different connection (HDMI DVI display port) no change
Important : when I connect my laptop to the monitor in HDMI, I don't have anymore tearings.
temperatures are ok
Freesync is not available with that monitor
Any suggestions will be welcome (including getting a new graphic card if you think so !!)
Message was edited by: Matt B
We have updated the title of this discussion with relevant details to better describe your issue.
Here is instructions from the your Samsung TV Manual: http://downloadcenter.samsung.com/content/UM/201610/20161021125851979/BN46-00424A-Eng.pdf
Did you install the Drivers for the Samsung TV that came in the CD-ROM as per the Manual?
I would follow the Manual's instructions on setting up your TV configuration.
Also mentioned about using the provided cables for the TV such HDMI or DVI or DP.
From the Manual:
2.1 Before Connecting 2.1.1 Pre-connection Checkpoints Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device. Do not connect the power cable until all connections are completed. Connecting the power cable during connection may damage the product. Check the types of ports at the back of the product you want to connect. 2.2 Connecting and Using a PC Select a connection method suitable for your PC. Connecting parts may differ in different products. To ensure the screen displays properly, do not use DVI-to-DP, HDMI-to-DP, micro HDMI-to-DP or other nonstandard cables bought from a dealer. It is recommended that you use the cables that came with the product.
Troubleshooting tips from the Manual:
The images on the screen look distorted. Check the cable connection to the product. (Refer to "2.2 Connecting and Using a PC") The screen is not clear. The screen is blurry. Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (page 99) in this manual and the Information menu on the product. There are shadows or ghost images left on the screen.
Hi there, that is actually pretty weird, and don't look like the regular tearing, it seems something far more serious.
Assuming this is a driver related problem, did you tried to remove the driver with DDU and re-install the 17.12.1 driver?
The latest Win7 updates had a bunch of .netframework fixes and updates..be sure you have them. I was really surprised to see that many in one update cycle.
** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:
HI Kingfish , thanks for your answer, acutally while trying to check if Windows was updated I found out that my windows update is not working properly and I'm no strugg:ling to fix that , first of all I will fix that and come back to you
HI elstaci, thanks for that ! Actually as I mentionned before the screen works just fine with a win10 laptop plugged with the same hdmi cable, so it can't be any hardware troobleshoot. Also when I check the menu
the frequency is correct. I will try to plug my PC on my TV set to see if I still have the tearings ! thanks
Hi benchart; yes it's pretty annoying, and I don't need to play the latest games to enjoy it....
to tell you the truth, when switching back to older drivers ( I tried 18 something before) I got another bug (yeah) and no the radeo setting software ( in which I can change many settings) cannot open properly... so I will try uninstall with this DDU remover and keep you informed !