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Drivers & Software

rinascimento
Journeyman III

Tearing On My New Korean WQH Monitor - HD 7870 117.12.1

Hi Everyone !

System :

AMD Radeon Sapphire 7870

desktop computer (2012)

Windows 7-64bits MSI-Z77A-G45 with a i5 3570k

Motherboard : MSI-Z77A-G45 with a i5 3570k

8 bg or DDR3 ram installed

Drivers : AMD RADEON 17.12.1 Adrenalin edition

Monitor :  Samsung SD850 Series LS27D85KTSN/XU

LS27D85KTSN/XU, Samsung S27D850T 27" WQHD LED LCD Monitor

Issues :

I got constant tearings since I got this new monitor (video attached)

I used to have another Korean WQHD monitor and I had no issues/

The tearings appears everytime something moves a little bit fast on my screen (when I scroll down on internet, every videos, every games etc)

I've tred several others drivers up to the latest : no change

I've tried different connection (HDMI DVI  display port) no change

Important : when I connect my laptop to the monitor in HDMI, I don't have anymore tearings.

temperatures are ok

Freesync is not available with that monitor

Any suggestions will be welcome (including getting a new graphic card if you think so !!)

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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16 Replies
kingfish
MVP

Re: Constant tearings with my RADEON HD 7870

Have you checked Windows Update?

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rinascimento
Journeyman III

Re: Constant tearings with my RADEON HD 7870

Hi kingfish, could you explain what you mean by that ?  thanks

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elstaci
MVP

Re: Constant tearings with my RADEON HD 7870

Here is instructions from the your Samsung TV Manual: http://downloadcenter.samsung.com/content/UM/201610/20161021125851979/BN46-00424A-Eng.pdf

Did you install the Drivers for the Samsung TV that came in the CD-ROM as per the Manual?

I would follow the Manual's instructions on setting up your TV configuration.

Also mentioned about using the provided cables for the TV such HDMI or DVI or DP.

From the Manual:

2.1 Before Connecting 2.1.1 Pre-connection Checkpoints  Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device.  Do not connect the power cable until all connections are completed. Connecting the power cable during connection may damage the product.  Check the types of ports at the back of the product you want to connect. 2.2 Connecting and Using a PC Select a connection method suitable for your PC.  Connecting parts may differ in different products.  To ensure the screen displays properly, do not use DVI-to-DP, HDMI-to-DP, micro HDMI-to-DP or other nonstandard cables bought from a dealer. It is recommended that you use the cables that came with the product.

Troubleshooting tips from the Manual:

The images on the screen look distorted. Check the cable connection to the product. (Refer to "2.2 Connecting and Using a PC") The screen is not clear. The screen is blurry. Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (page 99) in this manual and the Information menu on the product. There are shadows or ghost images left on the screen.

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benchart
Adept III

Re: Constant tearings with my RADEON HD 7870

Hi there, that is actually pretty weird, and don't look like the regular tearing, it seems something far more serious.
Assuming this is a driver related problem, did you tried to remove the driver with DDU and re-install the 17.12.1 driver?

kingfish
MVP

Re: Constant tearings with my RADEON HD 7870

The latest Win7 updates had a bunch of .netframework fixes and updates..be sure you have them. I was really surprised to see that many in one update cycle.

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kingfish
MVP

Re: Constant tearings with my RADEON HD 7870

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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rinascimento
Journeyman III

Re: Constant tearings with my RADEON HD 7870

HI Kingfish , thanks for your answer, acutally while trying to check if Windows was updated I found out that my windows update is not working properly  and I'm no strugg:ling to fix that , first of all I will fix that and come back to you

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rinascimento
Journeyman III

Re: Constant tearings with my RADEON HD 7870

HI elstaci, thanks for that ! Actually as I mentionned before the screen works just fine with a win10 laptop plugged with the same hdmi cable,  so it can't be any hardware troobleshoot. Also when I check the menu

the frequency is correct. I will try to plug my PC on my TV set to see if I still have the tearings ! thanks

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rinascimento
Journeyman III

Re: Constant tearings with my RADEON HD 7870

Hi benchart; yes it's pretty annoying, and I don't need to play the latest games to enjoy it....

to tell you the truth, when switching back to older drivers ( I tried 18 something before) I got another bug (yeah) and no the radeo setting software ( in which I can change many settings) cannot open properly... so I will try uninstall with this DDU remover and keep you informed !

thanks

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