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Drivers & Software

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Journeyman III
Journeyman III

Random black screen when playing AAA games

Hello everyone,

I've built last month a new PC, and for the 1st time I've chosen an AMD graphic card. My last PC was built around a i5-2500K and a GTX 1050 Ti, all games ran perfectly in low resolution.

Here is my new PC configuration : 

Ryzen 5 3600

MSI B450 Tomahawk Max

2 x 8 Gb Ballistix Tracer 3200

Sapphire RX 5500XT 8 Gb

Corsair MP510 480 Gb (Win10 Pro & games)

Samsung 860QVO 1 Gb (storage)

Seasonic GX-650 Gold

AMD Software : 19.12.2

Games like DOTA2 or Starcraft 2 are running pretty well, but I've a regular problem with AAA games like Battlefield 5 or RDR2 : after 5, 10 or 20 mn in-game my screen goes black and the game stops. Here is the error detected by Windows (sorry, in french) :

Nom du journal :Application
Source : Application Error
Date : 13/01/2020 00:00:54
ID de l’événement :1000
Catégorie de la tâche Smiley Sad100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : FIDELIO-IV
Description :
Nom de l’application défaillante RadeonSoftware.exe, version : 10.1.2.1788, horodatage : 0x5de85bf9
Nom du module défaillant : RadeonSoftware.exe, version : 10.1.2.1788, horodatage : 0x5de85bf9
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000402e67
ID du processus défaillant : 0x3568
Heure de début de l’application défaillante : 0x01d5c999ab96143a
Chemin d’accès de l’application défaillante : C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Chemin d’accès du module défaillant: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
ID de rapport : d840fab2-a962-41fb-9730-4fc900ca820e
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-01-12T23:00:54.083323600Z" />
<EventRecordID>2816</EventRecordID>
<Channel>Application</Channel>
<Computer>FIDELIO-IV</Computer>
<Security />
</System>
<EventData>
<Data>RadeonSoftware.exe</Data>
<Data>10.1.2.1788</Data>
<Data>5de85bf9</Data>
<Data>RadeonSoftware.exe</Data>
<Data>10.1.2.1788</Data>
<Data>5de85bf9</Data>
<Data>c0000005</Data>
<Data>0000000000402e67</Data>
<Data>3568</Data>
<Data>01d5c999ab96143a</Data>
<Data>C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe</Data>
<Data>C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe</Data>
<Data>d840fab2-a962-41fb-9730-4fc900ca820e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I'm out of ideas

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8 Replies
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Adept II
Adept II

Re: Random black screen when playing AAA games

Same, man. Use 19.12.1, it cant fix rdr2, but fix bf5

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Journeyman III
Journeyman III

Re: Random black screen when playing AAA games

The 19.12.1 doesn't support the 5500XT GPU... 

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Journeyman III
Journeyman III

Re: Random black screen when playing AAA games

OK, if I understood correctly : my brand new RX 5500XT is completely useless with RDR2 and BF5.

Wow... 1st time with AMD and I'm pretty disappointed. 

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Community Manager
Community Manager

Re: Random black screen when playing AAA games

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Journeyman III
Journeyman III

Re: Random black screen when playing AAA games

I tried this driver of course, but it's worst.

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Community Manager
Community Manager

Re: Random black screen when playing AAA games

Are you running Discord or have a web browser open at the time of the black screen?

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Journeyman III
Journeyman III

Re: Random black screen when playing AAA games

No, I don't use Discord. No browser open anyway. 

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Community Manager
Community Manager

Re: Random black screen when playing AAA games

Please could you try running the latest version of DDU, clean and remove the AMD drivers. Once that is completed, please try once again a clean install of 20.1.1 Adrenalin and under the GPU Performance section, please set the GPU Power limit slider to the maximum value and click Apply. Let me know if this helps the issue.