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Drivers & Software

asakoplum
Journeyman III

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

I have the same issue for some time now, on a Radeon RX 480 8GB, running two monitors (iiyama GB2488HSU & Wacom Cintiq 27QHD), both on Displayport. When monitors go to sleep and they wake, the picture is purple, a sign-out of Windows fixes this issue, still, I wish this could be slowly resolved, it's been going on for, as said, quite some time. 

joecrow
Elite

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Still the same colour problem for me with 19.7.2 following a clean (DDU) uninstall and install, OK after reboot.

Anyone had a response from their AMD ticket on this one??????

ddelamare
Adept I

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Yes, I had my ticket escalated but that's been almost two weeks already. No

mention of these issues are appearing on the 'fixed issues' or 'known

issues' part of the driver packages. Something's not right with this...

bigmalloyman
Adept I

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

I get this with display port on windows 10 build 1903 with a rx 580 and a rx 5700 

Happens with every version of Radeon driver except 17.1.1 included with windows 10 

nickbrooker
Adept I

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Another interesting point. I cleared the device and reinstalled video and audio drivers and even went to 19.7.1 with no issues for hours but as soon as I reboot, every time I go into a game it goes blue or pink.

I wonder if there is a service etc that starts after reboot that causes the issue.

I also logged a ticket a few weeks ago but heard nothing. I've used AMD video cards for years but it's time to upgrade and I don't think it will be another AMD.

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lefteris
Adept II

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

i installed 19.7.2 but radeonsettings not opened  how can i fix this????

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rawintellect
Challenger

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

clean install it. Make sure you turn off antivirus.

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8-fingered
Adept III

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Updated to Windows 10 build 1903 (from 1809), which overwrote installed 19.7.2 with an older driver (19.4 something). Did a safe mode DDU uninstall, disabled networking and then installed 19.7.2 again. During the install I got a purple/pink color scheme. Rebooted and it was gone.

FYI, I'm running 2 x Vega 56 (PowerColor Red Dragon) with a 4790K (Asus MoBo).

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ddelamare
Adept I

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Hey everyone, I think I have fixed the problem, here's a light overview of

what I tried and worked...

Download the latest 19.7.2 driver package and proceed with installing it as

normal. When the files are extracted and the Adrenalin screen starts, stop

there and leave it on screen.

Open your device manager in Windows and update the drivers for your Display

Adapter (Radeon VII), choose 'Browse my computer for driver software' and

point it at the default folder:

c:\amd\19.7.2folder\packages\drivers\display\wt6a_inf and let it do its

thing.

Follow the same steps in the device manager but this time for the Sound,

Video and Game Controllers (AMD High Definition Audio Device. Update

locally from this folder: c:\amd\19.7.2folder\packages\drivers\audio.

Once it's finished and updates both drivers, move back to the Adrenaline

setup and use the express install option.

I've had no lockups or weird color overlays, it finished the install

successfully...

P.s I do have a second monitor and I still get weird overlay issues but I'm

sure that's something in Windows 10 1903.

Let me know if that helped!

edmondvonersung
Adept III

Re: Purple-ish desktop screen after clean-installing the newest 19.5.2 drivers

Interesting, i may try that soon just to see if i can confirm it.

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