The situation is as follows. Periodically, the picture freezes for about 10 seconds and then there is an automatic reboot without a blue screen. The keyboard and mouse are also unresponsive.
Most of the freezing happens during games and very rarely in the browser.
The problem occurs on a new pc at different times.
It may freeze when watching a video on Youtube or playing games after a while (from 30 minutes to 4 hours approximately).
The temperatures are in order, there can be no overheating.
RAM measured Memtest no errors.
I completely reinstalled the driver (it helped for a while).
Also, what is very surprising is this is my second build of a pc with the same components and again the same error.
Please help me to solve this problem.
I will attach the Windows dump files to you.
I will also attach a photo and monitoring files of all processes during the freeze.
My components:
Processor: AMD Ryzen 5 2600
Video card: SAPPHIRE NITRO + RX 570 4GB
Motherboard: Asus Prime B450M-A
SSD: Nvme M.2 Transcend MTE110S 256Gb
RAM: HyperX DDR4-3200 16GB
Power supply: Be quiet! System Power B9 600W
Case: GameMax Pardo Black + 5 120mm fans
The BlueScreenView points to 0x00000116 amdkmdag.sys dxgkrnl.sys ntoskrnl.exe
Dump and monitoring file - https://drive.google.com/drive/folders/1I00kKYe2P7tHm70igLCpMOqvAFnFq_c-?usp=sharing
1 Solution
@arthur852 wrote:The situation is as follows. Periodically, the picture freezes for about 10 seconds and then there is an automatic reboot without a blue screen. The keyboard and mouse are also unresponsive.
Most of the freezing happens during games and very rarely in the browser.
The problem occurs on a new pc at different times.
It may freeze when watching a video on Youtube or playing games after a while (from 30 minutes to 4 hours approximately).
The temperatures are in order, there can be no overheating.
RAM measured Memtest no errors.
I completely reinstalled the driver (it helped for a while).
Also, what is very surprising is this is my second build of a pc with the same components and again the same error.
Please help me to solve this problem.
I will attach the Windows dump files to you.
I will also attach a photo and monitoring files of all processes during the freeze.
My components:
Processor: AMD Ryzen 5 2600
Video card: SAPPHIRE NITRO + RX 570 4GB
Motherboard: Asus Prime B450M-A
SSD: Nvme M.2 Transcend MTE110S 256Gb
RAM: HyperX DDR4-3200 16GB
Power supply: Be quiet! System Power B9 600W
Case: GameMax Pardo Black + 5 120mm fans
The BlueScreenView points to 0x00000116 amdkmdag.sys dxgkrnl.sys ntoskrnl.exe
Dump and monitoring file - https://drive.google.com/drive/folders/1I00kKYe2P7tHm70igLCpMOqvAFnFq_c-?usp=sharing
My Polaris does that too at times. Setting the Power Limit slider to its maximum of 50 in Radeon Settings/performance/tuning removes about 99% of the problem.
Good Luck!
