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PC Drivers & Software

arthur852
Journeyman III

Picture freezes tightly with trrr sound with reboot 0x00000116

The situation is as follows. Periodically, the picture freezes for about 10 seconds and then there is an automatic reboot without a blue screen. The keyboard and mouse are also unresponsive.

Most of the freezing happens during games and very rarely in the browser.

The problem occurs on a new pc at different times.

It may freeze when watching a video on Youtube or playing games after a while (from 30 minutes to 4 hours approximately).

The temperatures are in order, there can be no overheating.

RAM measured Memtest no errors.

I completely reinstalled the driver (it helped for a while).

Also, what is very surprising is this is my second build of a pc with the same components and again the same error.

Please help me to solve this problem.

I will attach the Windows dump files to you.

I will also attach a photo and monitoring files of all processes during the freeze.

 

My components:

Processor: AMD Ryzen 5 2600

Video card: SAPPHIRE NITRO + RX 570 4GB

Motherboard: Asus Prime B450M-A

SSD: Nvme M.2 Transcend MTE110S 256Gb

RAM: HyperX DDR4-3200 16GB

Power supply: Be quiet! System Power B9 600W

Case: GameMax Pardo Black + 5 120mm fans

The BlueScreenView points to 0x00000116 amdkmdag.sys dxgkrnl.sys ntoskrnl.exe

test monitoring 2.JPGtest monitoring.JPG

Dump and monitoring file - https://drive.google.com/drive/folders/1I00kKYe2P7tHm70igLCpMOqvAFnFq_c-?usp=sharing

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1 Solution
serkon29
Adept I

такая же проблема с RX580 причиной проблемы была запущенная AIDA64 

View solution in original post

3 Replies
serkon29
Adept I

такая же проблема с RX580 причиной проблемы была запущенная AIDA64 

It's just an AMD driver thing. 
Happens on every AMD GPU I have ever owned at some point. 
I consider it a feature.


@arthur852 wrote:

The situation is as follows. Periodically, the picture freezes for about 10 seconds and then there is an automatic reboot without a blue screen. The keyboard and mouse are also unresponsive.

Most of the freezing happens during games and very rarely in the browser.

The problem occurs on a new pc at different times.

It may freeze when watching a video on Youtube or playing games after a while (from 30 minutes to 4 hours approximately).

The temperatures are in order, there can be no overheating.

RAM measured Memtest no errors.

I completely reinstalled the driver (it helped for a while).

Also, what is very surprising is this is my second build of a pc with the same components and again the same error.

Please help me to solve this problem.

I will attach the Windows dump files to you.

I will also attach a photo and monitoring files of all processes during the freeze.

 

My components:

Processor: AMD Ryzen 5 2600

Video card: SAPPHIRE NITRO + RX 570 4GB

Motherboard: Asus Prime B450M-A

SSD: Nvme M.2 Transcend MTE110S 256Gb

RAM: HyperX DDR4-3200 16GB

Power supply: Be quiet! System Power B9 600W

Case: GameMax Pardo Black + 5 120mm fans

The BlueScreenView points to 0x00000116 amdkmdag.sys dxgkrnl.sys ntoskrnl.exe

test monitoring 2.JPGtest monitoring.JPG

Dump and monitoring file - https://drive.google.com/drive/folders/1I00kKYe2P7tHm70igLCpMOqvAFnFq_c-?usp=sharing


My Polaris does that too at times. Setting the Power Limit slider to its maximum of 50 in Radeon Settings/performance/tuning removes about 99% of the problem. 

Good Luck!

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