Drivers & Software

[kres22]

Dear Support Team,

I hope this message finds you well. I am writing to seek assistance regarding a persistent issue I have been experiencing with Counter-Strike 2. Despite my best efforts, the game continues to crash without any apparent reason.

Here is a detailed account of the troubleshooting steps I have already taken:

1. Updated BIOS: I ensured my BIOS is up to date, but the crashes persist.
2. Updated CPU Chipset Drivers: I have the latest drivers for my CPU chipset installed.
3. Tested Different RAM: I swapped out my RAM with different modules to rule out memory issues.
4. Used AMD Cleanup Utility: I ran the AMD Cleanup Utility to ensure no conflicting drivers or remnants were causing issues.
5. Changed SSD and Reinstalled Windows: I even went to the extent of changing my SSD and performing a fresh installation of Windows, yet the problem remains.
6. Used Separate SSD for the Game: I used another SSD exclusively for installing and running Counter-Strike 2, but it still crashes.
7. Checked All Steam and Windows Files: I verified the integrity of game files through Steam and checked for corrupted Windows files, but found no issues.
8. Tried Several AMD Driver Versions: I experimented with different AMD driver versions, including driver-only, minimal install, and full install, but the crashes continue.
9. Disabled Game Bar, Captures, and Game Mode: I turned off Game Bar, Captures, and Game Mode in Windows settings to eliminate potential conflicts.
10. Disabled ULPS and Set TdrDelay through Regedit: I disabled ULPS and set TdrDelay through Regedit, but these changes did not resolve the issue.

The issue manifests as a crash with the error message: "Display driver amduw23g stopped responding and has successfully recovered." Despite all these measures, the game still crashes randomly, and I am at a loss for what to do next. I have followed numerous guides and forum posts but have not found a solution that works for my situation.

Could you please provide further assistance or suggest any additional steps I might take to resolve this issue? Any help you can offer would be greatly appreciated, as I am eager to enjoy the game without these disruptions.

Thank you for your time and support.

System Specifications:

Module Information
------------------
MS-7D32 1.H0
Intel Chipset Drivers 10.1.19627.8423
BlueTooth Drivers 23.40.0.2
Intel WIFI Drivers 23.40.0.4
Intel Serial IO Driver 30.100.2237.26
Intel ME Drivers 2319.4.30.0
Intel Network Drivers 2.1.4.2
Intel GNA Scoring Accelerator 3.00.00.1457
LED FW Update(7D32) 02

------------------
System Information
------------------
Serial Number: xxxxxxxxxxxxxxxxx
Product Name: MAG Z690 TOMAHAWK WIFI DDR4
OS: Microsoft Windows 11 Pro 64-bit Ver.2009 (OS build 22631.3527)
BIOS Version: 1.H0
BIOS Release Date: 03/29/2024
CPU: 13th Gen Intel(R) Core(TM) i7-13700KF
Memory: 64 GB @
- 32 GB DDR4-2666, Patriot Memory (PDP Systems) 3600 C18 Series
- 32 GB DDR4-2666, Patriot Memory (PDP Systems) 3600 C18 Series
Graphics: AMD Radeon RX 7900 XTX
Drive: SSD, M2 Series NVMe SSD 2TB, 1863.02 GB
Drive: SSD, Samsung SSD 980 PRO with Heatsink 1TB, 931.51 GB
Drive: SSD, Samsung SSD 980 PRO with Heatsink 1TB, 931.51 GB
Drive: HDD, ST4000DM004-2CV104, 3726.02 GB
Drive: SSD, Samsung SSD 870 EVO 1TB, 931.51 GB
Drive: SSD, Samsung SSD 870 QVO 1TB, 931.51 GB
Network: Intel(R) Ethernet Controller (3) I225-V
Network: Intel(R) Wi-Fi 6 AX201 160MHz
Power Plan: GUID: b374c33c-27f5-4580-8413-f7b69e34706d (Ultimate Performance)

---------------------
Programs and Features
---------------------
CPUID CPU-Z 2.09 , 2.09, 20240519
FACEIT Anti-Cheat , 2.1, 20240514
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219, 20240514
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 , 9.0.30729.6161, 20240513
Revo Uninstaller 2.4.5 , 2.4.5, 20240511
Quick CPU x64 , 4.9.0.0, 20240511
Microsoft Update Health Tools , 5.72.0.0, 20240511
Brave , 125.1.66.110, 20240518
Intel(R) Wireless Bluetooth(R) , 23.40.0.2, 20240510
MSI Center SDK , 3.2024.0412.01, 20240519
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 , 9.0.30729.6161, 20240513
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219, 20240514

------------------
Windows Hotfix
------------------
KB5036620 , Update,
KB5027397 , Update,
KB5036980 , Update,
KB5037020 , Security Update,
KB5037663 , Update,

[lowcow33]

I have been having same issue with drivers on 7900xt. If you find any fix please post it as I have been looking for a while and haven't found anything. 

[kres22]

Haven't found a solution yet, always a dead end as I can't find anything  different in the internet. Spoke to CS2 developer team and got no reply either

[cpurpe91]

In the case you didn't know, this is a community forum.

For official AMD support you need to go here. https://www.amd.com/en/forms/contact-us/support.html 

You should report the issue using the built in bug report tool in Adrenalin as well. This will ensure the driver team gets word of the issue so they can work on implementing a solution in an upcoming driver release.

Someone here may be able to help if they have come across this issue, so don't take this as someone brushing off the issue. Everyone in this community forum is here to help, but these are just end users helping other end users.

I hope someone here can help you. 

Have a good day.