Drivers & Software

[quakerbetsy]

I bought one of these a while back, and I never have figured out how to get it to find its driver. Is it supposed to go out on the internet and findd it? Am I supposed to have it loaded somewhere specific in my computer? 

[goodplay]

Go to https://www.amd.com/en/support

Select & Submit as per image,

 

[goodplay]

Maybe also have a read https://www.amd.com/en/support/kb/faq/rsx2-install

[quakerbetsy]

Thanks for the suggestions. In my case, I install the hardware, then start the computer. As the driver is not loaded, the card can't find it, and I have only a black screen. So I turn off the machine and take out the card. My original equipment card takes over, and I have a live screen. I go to AMD for the driver, but when I download it, it doesn't know what to do, because the card it operates had to be removed so that I could get a live screen. I'm going in circles. Is there some way to find out where to put the driver, if I download it without the appropriate card in place, so that once I do install the Radeon card, it will look for its driver where it is supposed to be and find it, then use it to add life to my screen? 

[FunkZ]

Install the new card but leave your display cable connected to the old card. Boot into Windows and install the Adrenalin software. After a restart you should be able to move the display cable to the new card.

[quakerbetsy]

No cable! Card installs directly into motherboard. If I download the driver without the card plugged in, should the downloaded driver go automatically to the proper location so that card and driver will find each other, once I do plug in the card?

[FunkZ]

The cable to your display. Leave it on the old card until after you get the software installed.

The Adrenalin package won't install if it doesn't detect any valid hardware.

[quakerbetsy]

The "old card" is not a card, but a resident function on the motherboard. The Radeon card plugs directly into the motherboard, at which point it appears to disable the motherboards resident graphics functionality. This is when I need a driver somewhere on my computer that the radeon card can find the driver (and the driver can find the card). So far, I have been unsuccessful in getting a download of the driver into that place where it can be found and utilized by the Radeon card. I know I must be missing something!:(

[FunkZ]

You don't mention what motherboard and CPU you're using, or what the onboard graphics is? Or what operating system you're using?

Most motherboards will allow both a discrete card and integrated graphics to run simultaneously. And every modern version of Windows will load a Microsoft default graphics driver that allows the add-in card to work at a basic level. You'll still want to install the AMD driver for best performance.

You should get some kind of output from the card when it's installed, if it's a working card and compatible with your motherboard.