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Drivers & Software

fruitsalad888
Journeyman III
‎11-09-2019 02:55 AM

HD 7870 black screen: Hardware or driver problem?

I have a Radeon HD 7870 paired with i5-3470 that has been working well since 2013. Then last week I booted into a black screen.

I haven't done any driver updates at that time. I'm on a Windows 7 Pro system. Booting into safe mode fixes the issue. Disabling the adapter while still using the same DVI output from the GPU works fine, same thing with complete uninstall of drivers and just using the default VGA driver.

As soon as I try to install an AMD driver, the same thing happens: black screen after Windows logo but before the login screen.

My main question is - is the problem likely to be hardware or driver? I'm hoping not to have to spend money on a replacement GPU as I have a new system on the way and I was hoping to keep this as a secondary gaming system. I'm hopeful since using the physical GPU DVI still works and outputs 1920x1080 just fine, it's just when I try installing driver the problem pops up again.

I have tried:

  • Uninstall from safe mode with AMD Cleanup Utility and DDU.
  • Reinstall using the AMD auto update.
  • Reinstall using 17.12.1, 19.5.2, 19.9.2.
  • Installing driver from Windows Device Manager auto update
  • Removing and reinstalling the GPU physically. (It was pretty dusty so I gave it a blow/clean)

Further info on my setup:

  • AsRock B75 Pro3-M mobo
  • Windows 7 build 6.17601 SP1 build 7601
  • Bios v 11/05/2012

Thanks in advance, hoping to get your feedback on this mystery!

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3 Replies
kingfish
Volunteer Moderator
Volunteer Moderator
‎11-10-2019 08:14 AM

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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sysygy
Journeyman III
‎11-11-2019 08:11 PM

I have this same problem. I have reinstalled Windows 7 and updated it fully. Still just a blank screen after Adrenalin installs new drivers. Repeated tries.

Is there a way to manually install an older driver? None of the drivers that I can select from Adrenalin works.

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kingfish
Volunteer Moderator
In response to sysygy
Volunteer Moderator
‎11-12-2019 12:57 AM

At the bottom of every driver download page is the link to previous drivers.

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