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Drivers & Software

Journeyman III

Graphics card or driver issue

I was trying to open my AMD Radeon software on my computer but it says that my currently installed graphics driver is not compatible, it also further explains that i have to check if i have other AMD software's installed (witch i don't have any others installed by the way) and a factory reset is recommended, I went to the support website that fixes this issue but I'm confused if i just have to get a new laptop that can be compatible with the AMD App or if i just have to use the compatibility tool to update my driver. I also don't know if its my graphics card or if its just my driver so I'm also confused on that. 

Could someone help me with this issue so I can know if I need to get a new laptop or not please


1 Reply
Journeyman III


I had the same problem.

First, try to install AMD Cleanup Utility for Windows.

In the next step, install amd-software-adrenalin again.

On my Thinkpad it works.

Good luck.