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Drivers & Software

Adept II

Gigabyte RX 5700 Gaming OC - Green Screen.

Describe your system:

  • AMD Graphics Card
    • Gigabyte AMD Radeon RX 5700 Gaming OC, 8GB - GV-R57GAMING OC-8GD
  • Operating System
    • Windows 10 Home 64bit - OS Build 19042.546 - Version 20H2
  • Driver version installed
    • Adrenalin 2020 Edition 20.9.2 Optional
  • Display Devices
    •  1920x1080 @60Hz HDMI 
    •  Only one monitor
  • Motherboard + Bios Revision
    • Gigabyte Z390 D, Intel LGA 1151 ATX -  Bios Version F3c (Last version)   
    • Intel Core i7-9700KF Coffee Lake Refresh, Cache 12MB, 3.6GHz (4.9GHz Max Turbo)
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750W 80 Plus Bronze CX750
  • RAM
    • 3x8 - Adata XPG Spectrix D41 TUF, 3000MHz, DDR4, CL16 - AX4U300038G16-SB41


Describe your issue:

  1. Crashes (Radeon Software Adrenalin), black screen, blue screen (video tdr failure) and (green screen more frequently in recent driver versions).
  2. tcpip.sys/tcpip.sys+404b7 crash, ntoskrnl.exe+3dda20 crash, dxgkrnl.sys+26158e crash and amdkmdag.sys+ad2a0 crash.

  3. The chances of crashes are increased by giving ALT + TAB of playing screens.
  4. Tested drivers:, 20.4.1, 2.4.2, 2.5.1, 2.7.1, 2.7.2, 2.8.1, 2.9.1 and 2.9.2.

  5. Problems cited just playing, all games in the high/ultra.
  6. Tested games: COD Warzone, APEX, League of Legends, Valorant, Roblox, Red Dead Redemption 2, Watch Dogs 2, Metro Exodus, Dead by Daylight and Microsoft Flight Simulator.
  7. All updated drivers and normal temperatures.
  8. All BIOS updated.
  9. Clean installation of windows 10.
  10. Windows 10 installed on the SSD CORSAIR FORCE LE 120GB.
  11. Windows Memory Diagnostic without errors, everything is ok.
  12. sfc /scannow without errors, everything is ok.
  13. OCCT test without errors, everything is ok. 

  14. I tried to install the driver with and without the adrenalin manager. Problems happen the same way.

**Hello guys, I ask you to help me, I've tried everything, nothing works. If anyone can help me, I will be grateful.
**All the components on my computer are new.

**I am willing to help AMD's team of engineers solve these myriad problems with the RX 5700/5600/5500.
**Sorry my English, it is not my native language.


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