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Drivers & Software

salik
Journeyman III

Drivers installation issue with Amd radeon hd8790m.

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I am using Dell latitude e6540 which is having dedicated graphics of amd radeon hd8790m, I am using this notebook for about 2 years but since the first day I am having some serious kind of issue with installing amd drivers, whenever I install its official latest drivers from amd official site most of the time the installer just hang on middle and whole of system just freezes if I hard restart my pc, next time on booting display is totally gone, so somehow I needs to go in safe mode to uninstall amd drivers then display works 

There was one old driver of amd I dont exactly remember which one was that but it worked properly and all of my apps and games were working fine but also when I tried to update it with official driver installer some bad stuff happens which result in either the same issue or drivers fails to install, so it means there is no issue with my hardware.

Now I have reinstalled my windows and lost that driver version and trying to install amd drivers for 2 days, I have downloaded latest version for my gpu which is Adrenalin 2019 Edition 19.9.2  

but issue is still the same.

Thanks in advance for any help.

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salik
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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Thanks alot, that worked totally fine, I install old amd drivers from dell site and then downloaded latest adrenaline edition drivers from amd and installed them, now everything is working fine

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25 Replies
elstaci
MVP

Re: Drivers installation issue with Amd radeon hd8790m.

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Found your laptop's DELL Support Download page from here: Support for Latitude E6540 | Drivers & Downloads | Dell Bulgaria 

It has a 4 y/o old AMD Driver for your Laptop GPU Card :

AMD Drivers needs to have the latest Intel Integrated Graphic and Chipsets installed which seems to be shown above. It is best to install FIRST the Dell's drivers which are customized for your laptop instead of AMD generic drivers.

If your Dell is working correctly with Dell's drivers you can now try and update with the latest AMD driver using DDU (Display Driver Uninstaller) in Safe Mode with the internet disconnected. Once it reboots after DDU clean out all AMD traces with the internet still disconnected install the latest Dell or AMD Driver. Then reconnect the internet and delete C:\AMD folder in the Root Directory.

Also make sure you have the latest BIOS and CHIPSET installed on your laptop:

Here is AMD Forums recommendation on how to install AMD drivers in a laptop: https://community.amd.com/thread/207699 

salik
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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Thanks alot, that worked totally fine, I install old amd drivers from dell site and then downloaded latest adrenaline edition drivers from amd and installed them, now everything is working fine

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hardcoregames_
Big Boss

Re: Drivers installation issue with Amd radeon hd8790m.

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The Centrino 6235 is known to be problematic with windows 10

Beware you may need to fix the BIOS to change it out

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jaberwoc
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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A slightly easier method, that worked for me:

1) Ensure BIOS and drivers are up to date, as in the first answer

2) Uninstall AMD graphics adapter via Device Manager (check box for 'delete driver software')

3) Manually delete AMD folders from root folder, program files and program files (x86) folders.

4) Disable auto device driver updates in Control Panel (system>advanced system settings>hardware tab>device installation settings>)  - check the 'no' button, then save changes buttons.

5) Proceed with installation of latest AMD Adrenaline drivers package.

This worked fine on all Dell Latitude e6540 models I've seen to date.  Saves having to go to safe mode and using DDU.  If the BIOS and drivers are up to date, no need to ever disconnect from internet or reboot.  Just seems a bit simpler to me IMHO.

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DroidTrouble
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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I was having very similar, and very frustrating, issues with the same Dell Latitude E6540 build and trying to update from the old 2015 AMD display adapter driver that Dell provides.  I figured that using the AMD software would make it simple... autodetect, recommend the appropriate driver, and then install it, but unfortunately despite using all of its recommended settings it caused my system to hang, black-screen, and ultimately not load into Windows 10 anymore.  To get my computer at all functional again I had to roll back to a recent System Restore point, once I was able to access the Windows Recovery Environment that is.  Device Manager also showed under Display Adapters a "Microsoft Basic Display Adapter" instead of an AMD one, and it had an exclamation point with error "Code 31" listed.  I pretty much had to ignore that Code 31 stuff and decided to next use Microsoft's five simple steps for utilizing the "sfc /scannow" command for Window 10 in order to find and repair any system file corruptions.

Following elstaci's steps here very closely (while having other programs closed, firewall off, and antivirus turned off), and also while referencing the DDU guide and using DDU's recommended AMD removal settings, I was at last able to get the Adrenalin 2020 Edition 20.11.2 to install and run on this machine.  I have not tested much as far as stability yet, but let's just say it is thrilling to have Windows 10 acting normal again and to have anything responding normally on the AMD d/GPU front.

I opted for the Safe Mode and DDU tool approach because I have had good success with it elsewhere in the past.  Granted, the whole process as outlined required some patience and care, and there was some suspense in the form of things like a very very long restart after the driver install, but so far... wow!

Thank you all for your reporting of this issue and for your help!

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Dr3am3r5
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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Tried that, still black screen. Although laptop was responding. But could not boot.

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Spartan_II
Adept I

Re: Drivers installation issue with Amd radeon hd8790m.

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best i have had is using the 18.2.1 whql driver (everything including vulkan 1.20 works) but limited by newer version destory functionality of discreet gpu either vulkan broken\opengl or something else haven't found a working way of having a driver latter the 18.2.1 19.9.2 works but vulkan doesn't

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adnansaif525354
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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Hello .I got Dell e6540 lattitude it freezes on radeon graphics driver installation .can u guide me for this issue .as well as ur issue is resolved or not 

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adnansaif525354
Journeyman III

Re: Drivers installation issue with Amd radeon hd8790m.

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By this method is ur issue resolved with Dell e6540 

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