Drivers & Software

[matetod]

Hi all,
I have since early September an HP Firefly 14 G10 A the version with the Ryzen 7 PRO 7840HS.
Since driver release 23.9.2 I started having problems with AMD software:
the driver automatically installs AMD Software: PRO Edition even though I downloaded the regular drivers and did not choose the Pro version in any way, also tried with the preview drivers getting the same result.

I continued to use version 23.9.1 because it was working.
Yesterday I tried to format the PC but without success, I still have the same problem with every version newer than 23.9.1 and now even the ones provided by HP (that seems to have been updated some days ago).

I don't use auto detect and I always manually choose the driver from the AMD website in all my tests, for the old versions the .exe is from old downloads that I still have saved.
In between testing the versions, I repeated the entire Windows installation from 0 to make sure everything was deep clean (I tried in some cases even with W10).
Do you have any ideas?
Thanks in advice
Matteo

[CapPain]

Hi Mateo,

But the Pro version is correct as per your laptop model, no? Is this your laptop?

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-firefly-14-inch-g10-a-mobile-workstation-p...

And I checked the spec sheet:

When you download from AMD, instead of HP, is this what you're doing?

[matetod]

Yes it is, but two things about it:
Why untill 23.9.1 do I get the Adenalin version?
The CPU is a Pro version, not the GPU, in fact, if you try to download from that page (https://www.amd.com/en/support/apu/amd-ryzen-pro-processors/amd-ryzen-7-pro-processors-radeon-graphi...) you can find Adrenalin download, not Pro as, for example, a Pro GPU as Radeon Pro W3100.
I have always downloaded from that link

[matetod]

Ok i got it your point but:
-I forgot to specify that I get the Adrenalin software screen, red with all the info written Adrenalin, but with the Radeon Pro options.

-If I try to download and install the real Pro drivers I get error 182, configuration not supported (https://www.amd.com/en/support/kb/faq/gpu-kb182).

-I get the release version of the Adrenalin drivers, the Pro drivers have another release version.
As you see in the screenshot:
Drivers Installed like Adrenaline, but with the Adrenalin interface and Pro Option (actually installed on my Laptop):

Spoiler

The real Pro 23.Q3.1 drivers (I show it from the ini as said before I can't install them):

Spoiler

I am not sure that this situation is the correct/optimal one.

Matteo

[CapPain]

I think I get what you're' saying, although it's weird. However they do point to use the OEM drivers instead - probably because they're better optimized for the laptop. Now this tends to suck, depending on the brand as they don't keep up. For example if you look on HP drivers, I don't believe they have prepared a driver recently based on the latest AMD version as their latest is dated Aug 2023. Unless I am on the wrong link.

Is this the one you currently have installed? I see Adrenaline 23.10.2 is listed now. https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-processors-radeon-graphics/amd-r...

It'd be interesting to see what you get by uninstalling your current driver and rebooting to let Windows install automatically (native) drivers and see what you get. Then depending on that, doing an upgrade to the latest. I hope you can get it sorted.