Drivers & Software

[thomastthai]

https://www.msi.com/Motherboard/MEG-X399-CREATION/support#driver

Title: AMD Chipset Driver
Version: 5.01.29.2026
Release Date: 2023-02-24
File Size: 53.84 MB

The downloaded file was extracted to a folder. Firewall and Windows Defender turned off. AMD_Chipset_Software.exe was started from the extracted folder.

=== Logging stopped: 10/24/2023 13:54:03 ===
MSI (c) (9C:F4) [13:54:03:201]: Note: 1: 1708
MSI (c) (9C:F4) [13:54:03:201]: Product: AMD_Chipset_Drivers -- Installation operation failed.

MSI (c) (9C:F4) [13:54:03:202]: Windows Installer installed the product. Product Name: AMD_Chipset_Drivers. Product Version: 4.11.23.1945. Product Language: 1033. Manufacturer: Advanced Micro Devices, Inc.. Installation success or error status: 1603.

MSI (c) (9C:F4) [13:54:03:203]: Grabbed execution mutex.
MSI (c) (9C:F4) [13:54:03:203]: Cleaning up uninstalled install packages, if any exist
MSI (c) (9C:F4) [13:54:03:205]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/24/2023 13:54:03 ===

[thomastthai]

Feel free to let me know if you need additional info.

[thomastthai · Accepted solution]

Solution: 

I downloaded the Microsoft Program Install and Uninstall Diagnostic tool (soon to be deprecated). I chose the option with trouble installing and removed all listed AMD lines. Unfortunately, I had to restart that tool to remove each AMD program or line. Windows Defender was disabled before re-installing the AMD_Chipset_Drivers again. The re-install was successful. I hope this will help someone.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r...