Drivers & Software

[Icechuck]

Been having this issue in the last 7 days using current drivers. Computer will freeze for approx. 5 seconds, then the monitor will blank out for the same amount of time, and whatever I'm running (in this case Hunt: Showdown) will crash. Event viewer gives the following error: "Display driver amduw23g stopped responding and has successfully recovered". Only seems to affect Hunt thus far. Absolutely absurd that this is an issue with a one-thousand dollar card, definitely regretting swapping from Team Green. 

[dyllan0429]

Has anybody figured out a fix for this cause I am still having the issue and have for about 5 months now. Amd needs to figure it out getting annoying.

[Draxirch]

As far as I know they are looking into it.

@Sam_AMD can you confirm anything?

@Matt_AMD can you confirm anything either?

[wbtcpip]

a lot of people having same problem also with ryzenxxxG integrated graphics

to me happens many times during the day

https://community.amd.com/t5/graphics-cards/ryzen-5600g-the-graphics-system-crash-frequently/m-p/684...

right now it happens every time i open firefox on cnn.com

[Shelter_axia]

same problem with my 8600g,I have tried 3 different versions of the driver,it doesn't worked.

I just find my old gtx760 to keeping my work ;(

[bi6cwx6w7b]

a few days to count 6 months since my last comment, and surprise, surprise...the problem was not solved, BUT GOT WORSTH

and news from AMD: none

i never regretted buying a GPU like this one...Jesus

[SirCerebral]

Troubleshot this issue with my brother on his machine remotely;

He reported the issue only occurred while playing games through the Battle.net client. 

After switching World of Warcraft's Graphic Settings to DirectX11 we saw major improvements and did not have the issue while playing World of Warcraft. 

The issue continued with Diablo 2 & Call of Duty

Here is the steps I followed to *hopfully* resolve the issue. (Still monitoring) 

-Monitored Event Viewer while running Call of Duty
-Crash Occurred within 2 minutes and Timestamped occurrence
-Event Viewer reveal critical error at Timestamp "Display driver amduw23g stopped responding and has successfully recovered."
-Googled issue: https://community.amd.com/t5/drivers-software/7900xtx-display-driver-amduw23g-stopped-responding-and...
-Downloaded & run AMD Cleanup Utility while disconnected from the Internet
-Reboot into safe mode to proceed with Cleanup Utility
-Reboot
-Updated Chipset
-Updated GPU Driver
-Disabled All Game Bar, Captures, & Game Mode sliders in Windows Setting . Gaming -Disabled slider for In-Game Overlay in Adrenalin Software > Settings > Preferences -Disabled EnableULPS & EnableULPS_NA in regedit.exe
-Disabled Game Overlay for Discord in Discord > Settings > Game Overlay > Disable Overlay -Disabled Hardware Acceleration in Discord > Settings > Advanced > Disable Hardware acceleration
-***Test run***
-Crash within 2 minutes
-Found resource how to Force DirectX11 on Call of Duty: https://www.partitionwizard.com/partitionmanager/directx-error-modern-warfare.html -Forced DirectX11 for Call of Duty in Options > Game Settings > Enabled "ADDITIONAL COMMAND LINE ARGUMENTS" > "-D3D11" > Done
-***Test run***
-Crash within 2 minutes -Event Viewer Critical Error on 3rd Crash Timestamp "The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout."
-Found Microsoft Resource detailing the same issue and event viewer errors: https://learn.microsoft.com/en-us/answers/questions/1459448/computer-crashes-when-i-play-video-games...
-Uninstalled Xbox and Xbox Live applications from Windows
-Found Radeon 7800 XT Base/Boost Clock: https://shop-us-en.amd.com/amd-radeon-rx-7800-xt-graphics/
-Reduced Maximum Clock Speed from 2700MHz (Default setting) to 2400MHz in Adrenalin Software > Performance Tab > Tuning Tab > Enabled Manual Tuning > GPU Tuning <- WHAT FIXED THE ISSUE
-***Test run***
-20 Minute Play test success @ Ultra Setting while streamed to discord in 1080p
-Monitoring for future crashes, if none found within 7 days issue resolved.