Drivers & Software

[JDavis10]

Recently I upgraded my graphics card to a 6700xt. My previous graphics card was a 5700xt so I am familiar with AMD software. When I had my 5700xt I would get green screen crashes pretty often and figured there was an issue with the graphics card so I upgraded to a 6700xt. At first I thought this fixed the issue but they started popping up again. Now I have downloaded AMD software: adrenaline edition and updated my drivers and all of my games are experiencing lag on top of a green screen crash that occurs randomly. In the past I have factory reset my computer and it has fixed the lag issue, but I don't want to have to keep doing that every time something happens. For more information, when I factory resect my PC I just download back my games, I don't update drivers or anything like that and my games run perfectly fine.  Any help would be much appreciated! 

[ThreeDee]

giving your complete PC specs would be helpful .. including make/model/age of your power supply .. BIOS version on motherboard .. case and type of cooling on your CPU

[JDavis10]

EVGA 700 BR, 80+ Bronze 700w 

Cooler master Masterbox TD500 with 5 fans 

Cooler maser masterliquid LC240E

Intel - Core i5-9600K 9th Generation 6-Core - 6-Thread - 3.7 GHz

Corsair vengeance RGB pro 2x8GB 

970 evo SSD 500GB 

MSI MPG Z390 Gaming Edge AC LGA1151 (intel 8th and 9th gen) 

I hope that’s everything you need. The green screen crashes are my biggest issue. Thanks 

[ThreeDee]

check  your system's event viewer for logged errors

On the GSOD's (green screen of death) .. does it stay up long enough for you to see the error code 

Make sure you are at least running 2 separate power cables from the PSU to each power input on your GPU. Don't daisy chain power off of one power cable

How are  your CPU/GPU temps?

Is your motherboard's BIOS as up to date as you can get it?

What speed is your RAM actually running at? (Task Manager>Performance>Memory)

[JDavis10]

I have over 115 errors logged in the last 7 days.

It’s not the green screen of death I’ve been seeing when researching this issue. A green screen pops up without any error code. Sometimes it will fix it self and I can go back to what I was doing but that rarely happens. The only I way I can fix it when it does happen is manually shut my power supply unit off. 

My GPU and CPU temps are good

My ram speed is currently 2133 MHz 

also, I’m not sure how to update my bios 

[MADZyren]

About updating BIOS: https://www.msi.com/Motherboard/MPG-Z390-GAMING-EDGE-AC/support 

But before anything else, check what ThreeDee said about GPU power cables. It is important that two cables are connected to PSU and GPU. It is not ok for one cable to be connected to PSU and 'split' into two cables connecting to GPU.

Also how old is you PSU?

[JDavis10]

I will check first thing when I get home. If I remember correctly I have one cable that splits into two cables. Also, my PSU is two years old. 

[JDavis10]

I actually just had the green screen crash happen. I noticed my CPU was running at 100%. Could that be an issue? 

[JDavis10]

The second cable did not help. I almost immediately got the green screen crash when I started a game  

[MADZyren]

Have you tried with another monitor cable and/or connecting cable to another port in GPU and to another port in monitor? Have you tried connecting to a television or another monitor? Originally I asssumed it would not be a cable thing if there are crashes, but monitor and cable don't change when you upgrade GPU and now that monitor communicate with GPU's for freesync, who knows.

"Now I have downloaded AMD software: adrenaline edition and updated my drivers and all of my games are experiencing lag on top of a green screen crash that occurs randomly. In the past I have factory reset my computer and it has fixed the lag issue, but I don't want to have to keep doing that every time something happens."

In general, if there are strange slows-downs, it is often caused by either software conflict or harddrive issues.

What if you DDU AMD software and drivers https://www.guru3d.com/files-details/display-driver-uninstaller-download.html 

and then install latest driver, but choose the option driver only and do not install Radeon software. It sounds like you might have some software that is conflicting with Radeon software, but as I don't know what other software you have running, let's remove Radeon software from the equation.

Also how much free space do you have on your SSD and....

Install https://semiconductor.samsung.com/consumer-storage/support/tools/ 

What does Magician say about condition of your SSD?

[JDavis10]

Ok. So now I have completely reset my entire PC. I worked on school work for about two hours after the process finished. After I finished my school work the crash happened again. I don’t haven’t updated any drivers or even updated windows. Since this issue is happening when I have all my drivers updated and when they aren’t updated, I assume this is an issue with the hardware itself as it seem to be happening so randomly. I honestly have no clue what it could be and I’m looking into finding someone to check it out for me. 

I don’t think it has anything to do with my monitor or it’s cables as all my audio shuts off as well. 

Thanks for all your help, I will continue tryin any ideas you send my way 

[JDavis10]

I checked, I only have one cable that splits going from my PSU to my GPU 

[MADZyren]

Someone got rid of the issue by not using Radeon software 

https://community.amd.com/t5/drivers-software/rx-5700xt-green-screen-crashes/td-p/142073 

Someone else by changing power plan to balanced and updating chipset drivers

https://community.amd.com/t5/drivers-software/solution-for-green-screen-crash-reboot-with-radeon-rx-... 

Someone got rid of problem by running sfc /scannow (type cmd to Windows search, right click Command Prompt icon, run as administrator -> type sfc /scannow to Command Prompt and let it run)

https://community.amd.com/t5/graphics/rx-5700-xt-green-screen-and-buzzing/td-p/516074 

Someone got rid of problem by using converter and another port, which sounds like he had issues with video ouput port or perhaps monitor input port. Another one in same thread says he got rid of issues by downclocking the GPU. Some say they set VRAM clockspeed higher and some said they had raised VRM speed (I assume motherboards VRM speed from BIOS?)

https://community.amd.com/t5/graphics/rx-6800-xt-green-screen-desktop-crash/td-p/442827