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fenix144
Journeyman III

rx 6800 xt green screen desktop crash

So I've just bought this new msi rx 6800 xt gaming x trio, which I was super stocked about, it replacing my ageing gtx 1080. So I install it, system boots just fine. Great, I install the drivers. First desktop crash after just having installed the drivers... hmmkk. Maybe just a fluke. After a hard reboot, promptly crashes again. So I've run through a bunch of solutions, installing drivers, uninstalling, ddu etc. So far no luck. Any of this sounds familiar to anyone?

More info: 

Windows 10 desktop pc version 2004

CPU: ryzen 5 3600x

RAM: Corsair vengeance 3200mhz 16gb 2x8 CL14

MOBO: Asrock steel legend b450

Drivers: Both most recent ones, 2020-20.11.2 and 2020-21.1.1

Displays: Old ass asus 24" 60hz 1080p VS247 on HDMI and a Gigabyte G27Q 1440p 144hz on displayport

PSU: Corsair HX750 750watts of course

 

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20 Replies
Bossco82
Adept I

Re: rx 6800 xt green screen desktop crash

Hi there,

I have this exact same problem. Again it's a MSI 6800xt gaming X. System specs.

5600x

Msi X570 

Corsair 3200 ddr4 Amd optimised 

Sabrent nvme 

Corsair TX750 ran my Msi 2080ti perfectly 

Everything is fine until I install the Radeon drivers. That's now using a fresh clean install of Windows 10 2004 64bit.

Any ideas??

 

 

 

 

 

 

 

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mackbolan777
Forerunner

Re: rx 6800 xt green screen desktop crash

Try reinstalling the driver but first use DDU to fully uninstall both Nvidia and the AMD drivers on there now. Here's a link: Display Driver Uninstaller Download version 18.0.3.6 (guru3d.com)

Do this uninstallation in safe mode. Also be disconnected from the internet while doing the process to avoid AMD installing the latest driver for the card, until we see if this driver 21.1.1 works ok. If all is ok, disable the auto-update driver feature in the Radeon settings, while letting it "search" for the latest, prevent it from installing automatically. This gives you time to read the "release notes" to see if the newer package has anything to offer you or any fixes you need. If not, leave your current working driver alone.

You'll also want to use 2 X PCIe power cables vs. the single with a dongle design for this card. In fact, I recommend it on any card with 2 power plugs. The single cable is capable of 300W and 9A max. The card can spike as high as 2.5w per frame and use 14A easily. So running 2 cables is the right way to do it.

Still having issues, drop down to the one monitor running the DP port and see if that fixes it. I know you state having done some of these steps, but maybe you forgot to do it in safe mode? Or lacking 2 x PCIe power cables off the PSU plugged into the card, which I know for a fact your PSU has, can be a problem. You can also try the older 20.12.1 driver, I use that one on a non-XT RX 6800. Windows version might matter as the latest is the 20H2 and I had an issue with the last update when it was still the 2004. Reinstalling the OS is another choice that may benefit you if you grab the latest install from Microsoft using the Media Creation Tool and wiping the drive to start from scratch. That's kind of what I did inadvertently, when I upgraded the SSD a month before getting the RX 6800, so I might have dodged something there.

This might be obvious, but make sure the card is seated right and that no RAM got knocked loose installing that huge card. Hopefully, you laid the PC on it's side to avoid PCIe slot damage from the weight.

"It worked before you broke it!"
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Bossco82
Adept I

Re: rx 6800 xt green screen desktop crash

Thanks for replying Mackbolan. I've been building computers for 20 years and have tried all that. I'm also now running a fresh Windows install. Especially the psu cables I always use 2 separate cables. 

For any suspect on my psu I tried putting my 2080ti back in this afternoon and it worked. So there can't be any pcie or ddr4 problems either.

Only thing I haven't tried is the 20.12.1 drivers, thanks for that suggestion.

 

mackbolan777
Forerunner

Re: rx 6800 xt green screen desktop crash

Well then you have the same amount of experience as me in years of building PC's. That means you also know that MSI isn't the best brand as well. Given the problems with the Merc's, don't be surprised if the card is defective.

"It worked before you broke it!"
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Wayzzz999
Journeyman III

Re: rx 6800 xt green screen desktop crash

I have the same problem 6800XT MSI. I tried everything including reinstalling windows

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Wayzzz999
Journeyman III

Re: rx 6800 xt green screen desktop crash

Did u find a solution?

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jellowiggler
Journeyman III

Re: rx 6800 xt green screen desktop crash

I have been having a similar problem with my MSI RX 6800 XT Gaming Trio X as well.

Mine is OK for normal operation.  But Elite Dangerous will crash to reboot quite often when jumping to another system.

If I down clock it to 2200.  It is stable, but can have a slight hitch in the load screen every once in a while where the fps and power nose dive for an instant.  I have further taken 5% of the power limit out and haven't seen the hitch in a few nights.

I have tried running RAM at 2133, tried the last 3 drivers, tried the last 2 BIOSes for the MB.  This system has been stable with my old GTX 970 since November.  Waiting for a video card.

I think it might be a PSU issue.  There are lots of people out there with 750-850W who are shutting down or rebooting because the card draws too much power for an instant. Mine certainly seems to follow the same behaviour, but I only have the one software that it happens with.

I have run Timespy, Heaven, Kombuster with furmark, MSFS2020, Overwatch, PC Builder Sim.  All without problems.  Not a single problem, except Elite Dangerous system jumping.  It's down to PSU or driver/power curve too agressive for that particular operation.  Until they can get data on it and fix it, I will just down tune my card a bit.

I might Amazon a 1000W PSU and see if that fixes it.  It's free to try at any rate.  PSUs are soo expensive now, and hard to find.

 

Nothing fancy, but good quality system.  No OC on anything.

EVGA 750 Supernova G2, Ryzen 5600x, Strix X570 E Gaming, RX 6800 XT Gaming Trio X, 2 x 16GB Trident Z Neo 3600CL16. 3x SSD, 1 HDD, 2 LED strips.

 

 

 

 

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mackbolan777
Forerunner

Re: rx 6800 xt green screen desktop crash

Try moving your min/max GPU clocks to within 100Mhz to see if that stops the sudden power draw. Also set the VRAM to "fast" if it's not yet. 

"It worked before you broke it!"
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Wayzzz999
Journeyman III

Re: rx 6800 xt green screen desktop crash

I tried everything possible. MSI cards are junk. 

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