PC Drivers & Software

[xlxmackxlx]

I just installed the latest 5700 xt drivers 19.8.1 and when i restart i get a blue screen and code Atikmdag.sys and have had to go into safe mode and roll back the drivers i then downloaded the drivers and installed them manually thinking that the self down loader may be the problem but it didn't help any ideas   

[adam0097]

After 5 hours of testing with hardware acceleration turned off, I think that the problem is either the instructions sent from Windows or the card driver misinterpreting these instructions for 5 hours without any BSOD, I think AMD should focus on this aspect

If someone does not know, hardware acceleration is turned off, causing the processor to handle all the coding, so the graphics card is unloaded from this task (CPU consumption may increase)

Everyone should turn off hardware acceleration in their browser and restart it.

Note: No BSOD for 5 hours using Youtube, Twitch, Discord and reddit

[thann]

Same problem here. 

Gigabyte Aorus X570 Elite

MsI Radeon 5700 rx

Ryzen 3700x. 

16:GB 3200 RAM.

Im fighting with this driver second day. Standard Graphic Display works perfect but everytime i try to install AMD packages it crushes

[cbobobsequent]

Describe your system:

• AMD Graphics Card
  • Saphire rx 5700 xt
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 pro 64bit
• Driver version installed
  • Adrenalin 2019 Edition 19.8.1 Optional
• Display Devices
  • AOC Q3279WG5B 2560x1440 @75Hz HDMI 
• Motherboard + Bios Revision
  • Aorus B450m (rev 1.0) Bios Version F1
• CPU/APU
  • Ryzen 1600x
• Power Supply Unit  Make, Model & Wattage
  • Seasonic M12II-620 Bronze 620W
• RAM
  • 16GB at 3000mhz

Describe your issue:

• BSOD when launching Aorus RGB Fusion 2.0, Aorus Engine or in discord. Stuttering and laggy interface when watching YouTube videos (I've noticed that encoding reaches 100%), twitch, opening software with more grapchically intensive GUI or similar. Crashes, bsods(Atikmdag.sys) and full rpm fan ramp up (extremely loud) after 15 mins of gameplay most likely caused by overheating ( No man's sky, Fallout 4, Dead By Daylight etc.). Blank or glitched GPU statistics even after fully uninstalling the drivers in Aida64, GPU-Z, HWmonitor, Wattman this, also, keeps GPU memory clocks, gpu clocks and rpm at a certain level which leads to overheating and a full system shutdown as mentioned before. Cleared the drivers numeorus times using AMD cleanup tool, DDU which still doesn't fix the blank/glitched statistics. The Glitched statistics seems to be caused by 19.8.1 a clean OS reinstall seems to resolve for a day. Update: clean install of 19.7.5 seem to cause the same issue as mentioned before. 
• 

[rook]

PowerColor RX 5700 XT (Reference)

Desktop

Windows 10 64bit (Latest version)

Adrenaline 19.8.1

MSI Optix MAG341CQ 34" UW @100Hz

MSI B450 Tomahawk (Latest BIOS and drivers)

Ryzen 5 3600x

Corsair RM850x (850W)

16gb (2 x 8gb) Crucial Ballistix Elite DDR4 3600

19.8.1 installed through AMD support page. DDU used I'm safe mode prior to each installation. After DDU failed to fix my issue I back-up'ed my data and wiped the SSD my OS was on and reinstalled Windows. I continued to get blue screen crashes whenever I would reboot my PC. 

Steps to replicate? I don't mean to sound rude but I don't know how you couldn't replicate this. Literally nothing is working correctly. I bought my card two days ago and haven't gotten anything to work. Prior to reinstalling windows whenever I would enter a game it would be getting half the frames it should and my Time Soy graphics score was in the low 4k's, half what it should be. Neither MSI afterburner or Wattman display any data at all. It's as if the card is dead which it obviously isn't. 

It's unfortunate but paying a premium would have been worth having a functioning card. This is ridiculous. 

[jackal-scot]

Describe your system:

• AMD Graphics Card
  • rx5700 AE
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 pro 64bit
• Driver version installed
  • Adrenalin 2019 Edition 19.8.1 Optional
• Display Devices
  • Acer  XZ350CU 144HRZ
    
• Motherboard + Bios Revision
  • ASUS CROSSHAIR HERO VII BIOS
    Version 7306
• CPU/APU
  • Ryzen 1700x @STOCK
    
• Power Supply Unit  Make, Model & Wattage
  • CORSAIR RM850I 850 WATTS
• RAM
  • 16GB at 3000mhz TEAM VULKAN
    
• MOST OF MY GAMES WORK AND RUN GOOD APART FROM quake live which just refuses to launch.
• most of my crashes seem to happen with video like you tube or browser games like Roblox that my kids play

[erictsai]

Have you tried the latest 7403 BIOS?

ROG CROSSHAIR VI HERO BIOS & FIRMWARE | Motherboards | ASUS Global

All video playback related BSOD on my ASUS X470-I + ASUS RX5700 has been fixed by this AM4 Combo PI 1.0.0.3 Patch ABB release.

[yimlao]

test driver 19.7.2-5 stability 

[fk1991]

Hello, I have the same problem with the 5700 xt. 

[phlogios]

• AMD Graphics Card
  • Sapphire RX 5700 XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 1903
    
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
    
• Display Devices
  
  • AOC Q32G1WG4 144hz 2560X1440 DP
• Motherboard + Bios Revision
  • Asrock x570m Pro4 + BIOS 1.50
• CPU/APU
  • Ryzen 7 3700x
    
• Power Supply Unit  Make, Model & Wattage
  • Corsair RM750X V2 750W
    
• RAM
  • Corsair 32GB 3200MHz Vengeance LPX Black CL16 (2x16GB)
    

Just now crashed my computer (automatic reset) while playing Star Citizen for 15 minutes.

PUBG causes BSOD immediately upon launch.
ArmA 3 causes BSOD immediately upon launch.
Youtube causes BSOD after a few minutes of use, so does Discord.

[nicduch]

Same Problem here.

at each reboot -> BSOD (atikmdag.sys)

3800x

gigabyte mini itx x570

RX 5700 XT

16GB DDR4 4133Mhz G Skill Trident Z RGB

please stop entrusting the realization of the driver to your trainees !

Get your fingers out of your a** out of pity!

[bluelemon0626]

• AMD Graphics Card
  • ASUS RX 5700 XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 pro 1903
    
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
    
• Display Devices
  • LG 34UC79G-B
  • 2560x1080 144hz
• Motherboard + Bios Revision
  • Asus X370-I-GAMING   BIOS：5204（2019/8/6）
• CPU/APU
  • Ryzen7 3700x
    
• Power Supply Unit  Make, Model & Wattage
  • Corsair SF750
    

reinstall OS to lastest 1903 , but always crash to BSOD when i install VGA driver,

then auto reboot but cant enter os , or enter os but something wrong to VGA (efficacy low and sometimes pop out BSOD)

BSOD information：

「video tdr failure」、「atikmpag.sys」 or 「video scheduer internal error」

1. I take another 5700xt and still BSOD 

2. I change to my older VGA (rx-480x),and it works well.

[mitchellr]

I haven't upgraded yet and have also having these issues.

It seems to do it mostly when using Chrome with videos from what I am able to determine.

Only happens when using websites with videos like netflix, vrv and including Facebook.

I haven't had a crash when using Firefox yet.

• AMD Graphics Card
  • Sapphire RX 5700 XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 Pro (x64) 1803
    
• Driver version installed
  • Radeon Software Adrenalin 19.7.5
    
• Display Devices
  
  • 4x DELL SE2416H
• Motherboard + Bios Revision
  • MSI MPG Gaming Edge WiFi
    
• CPU/APU
  • Ryzen 3 3200G
    
• Power Supply Unit  Make, Model & Wattage
  • Antec HCG-850 80+ Gold Gaming Modular PSU
    
• RAM
  • Corsair Vengeance PRO RGB 3200MHz 64GB Gaming RAM
    

[swanie]

Black screen and BSOD FIX... for me anyways.... on the RT 5700 XT

turn HDCP OFF. 

You may have to do it 1 screen at a time if you run multiple monitors.

I use 3 monitors. 1 hdmi... left HDCP on for that 1. The other 2 are DVI so I have to  use a DP to DVI adapter.... these adapters appear to cause issues...

Open the AMD Driver Settings... in the Display tab you will see "Specs"... in there you will see the override Tab...

Disable HDCP Support.

Good luck.

[prodev3r]

Describe your system:

• AMD Graphics Card
  • RX 5700
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • Samsung 1920 x 1080. 60hz
    
• Motherboard + Bios Revision
  • Asus Z97C
    
• CPU/APU
  • Intel 4690k
    
• Power Supply Unit  Make, Model & Wattage
  • Some Corsair 700W
• RAM
  • 16GB

Describe your issue:

• Upgraded drivers from 19.7.5 to 19.8.1 using express install, did not remove previous drivers. Constant BSOD's with Stop code: "KERNEL SECURITY CHECK FAILURE"
  
• Uninstalled drivers using "Display Driver Uninstaller" in safe mode. Rebooted, did a fresh install of 19.8.1. Same BSOD issue.
  
• Uninstalled drivers using "Display Driver Uninstaller" in safe mode. Rebooted and did a fresh install of 19.7.5. Seems to have fixed the problem for now. System still freezes when playing GTA5. But at least I can watch youtube without a BSOD every 5 mins.

[justinh]

Describe your system:

• AMD Graphics Card
  • Sapphire RX 5700 XT
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 1903
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • AOC 2560x1440
    
• Motherboard + Bios Revision
  • Asus X570 Crosshair VIII
    
• CPU/APU
  • AMD Ryzen 3900X
    
• Power Supply Unit  Make, Model & Wattage
  • ASUS ROG Thor 850W
• RAM
  • 32GB G.Skill FlareX 3200 CL14

Describe your issue:

• Constant BSOD atikmdag.sys, kernals and non-paged area. 
• Had asus lighting installed and uninstalled, still getting errors. 
• Clean installed windows twice still errors. 
• Ran DDU 4 times and fresh install of drivers for gpu still errors bsod's. 
• Mobo is updated to current bios and ran on optimized. 
• I get bsod when using discord sometimes or opening amazon music or using OBS studio.  Basically anything sets it off. 
• At this point I just want to light it on fire may have to go over to team green and quit promoting AMD I am so frustrated this machine is taking away from my streaming now .
• This is most recent bsod: 

  Problem signature
  Problem Event Name: BlueScreen
  Code: 50
  Parameter 1: ffffba0c09a000ac
  Parameter 2: 0
  Parameter 3: fffff8011b33a85f
  Parameter 4: 2
  OS version: 10_0_18362
  Service Pack: 0_0
  Product: 768_1
  OS Version: 10.0.18362.2.0.0.768.101
  Locale ID: 1033

  Extra information about the problem
  Bucket ID: AV_R_INVALID_atikmdag!unknown_function

[thomasanderson]

Hello ia have same problems guyz . Just when i finally done new Pc on Asus x470 Prine pro , Ryzen 7 3700 x and Rx5700 xt i have nothing more the problems and bluescreen. I try to instal new windows 2 times and Gpu drivers 50 times in safe mode . Always when i turn on Pc i have windows lag 20 sec and error Vindows Tdr Failure . I can't stream and play . This is mega crap amd doing this to the people . This gpu drivers are totaly broken!!

[adam0097]

-Bios Update

-Install drivers for x470 (Only from amd site)

-Turn off hardware acceleration in your browser

[swanie]

Did you try disabling the HDCP settings in the gpu driver?

[thomasanderson]

I try to do all those things guyz : 

-Bios is updated 

-Drivers only from amd site 

-HDCP off in setings 

-Hardware acceleration turned off in opera .

Same crash all the time Video TDR failure and something more don't remember name off error . 

When i turn on PC and when windows is loaded just freezing mouse for 20 sec and crashing 5/6 times all the time GPU !

This driver totaly broken for me 19.8.1 

New computer for 1600$ and i can't play and sleep normal ! 

Big thanks AMD last time crap like this . 

[yimlao]

I understand your feelings

[adam0097]

Try maybe uinstall (if you have) Radeon sound driver or try uinstall other sound drivers (like Realtek).

You can also send here your BugcheckCode from event viewer, thats maybe help identify which driver causes collisions.

[blindpanic]

Describe your system:

• AMD Graphics Card
  • RX 5700 Reference
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 16299
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • Samsung 1920x1080
    
• Motherboard + Bios Revision
  • ASUS PRIME X570 PRO 1.0.0.3AB
    
• CPU/APU
  • AMD Ryzen 3600
    
• Power Supply Unit  Make, Model & Wattage
  • Corsair CX 750W
• RAM
  • CORSAIR Vengeance LPX 16GB (2 x 8GB) DDR4 3200 (PC4 25600) Desktop Memory Model CMK16GX4M2B3200C16W

Describe your issue:

• Constant BSOD kernals and non-paged area. 
• BSODs commonly occur when using firefox, particularly youtube, though I have had some BSODs while gaming - which I now believe was caused by discord hardware acceleration
  
• Youtube playback has been buggy where parts of the parts of the video freeze or alternate between frames (maybe half the video freezes, spatially, while the other half continues playing)
• Had BSODs before updating to 19.8.1, I updated all of my drivers to try to fix the issue and they seem more frequent now.
• First BSOD was a day or two after building the system on all initial drivers (mid to late July)
• I get bsod when using discord sometimes or opening amazon music or using OBS studio.  Basically anything sets it off. 
• All system settings are default, besides RAM frequency being set to 3200

[pooyahsb]

I have built a new rig and have the same issue blue screen with fresh windows after installing the driver. without driver everything is fine !

[abzexplij]

I have Sapphire RX 5700 and I also had some driver issues; BSOD (atikmdag.sys, system thread or other errors), game freezes, crashes, restart etc.. Upgraded from RX580 (there wasnt any problem never occured), other components remained same. Ive tried mentioned actions but only fixed for me this way:

19.7.3 or 19.7.4 driver installed(not above)

Freesync, Enhanced sync, VSR, Gpu Scaling all must be OFF

Windows 10 Pro 1903,

Acer ED273Awidpx 27" FHD 144Hz,

Asus Prime B450m-K(latest bios)

Ryzen 5 2600X

Aeorcool KCAS 750W 80+ Gold

2*8GB Corsair LP DDR 3200MHZ

[thomasanderson]

19.7.3 works for me too guyz .Freesync, Enhanced sync, VSR, Gpu Scaling all must be OFF Big thx just now Abzexplij

[abzexplij]

I hope this solution works for everyone. Im using PC without any problem 3-4 days

[justinh]

So doing my own troubleshooting since Ive gotten no help from amd I started disabling and uninstalling certain programs as follows:

1. Uninstalled Corsair Link-still crashing

2. Unistalled Asus Lighting while leaving Corsair Link up- still crashing

3. Unistalled both Link and Lighting- NO MORE CRASHES

      I have been running OBS studio, you tube, ran heaven, 3dmark, passmark furmark and all is stable on 3 1440 resolution monitors.  I think at least in my case any rgb controllers have caused the crashing and now that they are off I've had no issues.   As far as keeping Freesync, VSR etc turned off and also disabling HDCP that didn't make a difference in my case.  I am still using 19.8.1 drivers

[adityas]

Same BSOD - atikmdag.sys page_fault_in_nonpaged_area 

Motherboard: Asus Z170-K

Processor: intel core i5 6600K

Graphics: AMD 5700XT

OS: Windows 10 Pro 1903 Build 18362.295

ATI Drivers: 19.8.1 (clean install)1

This is what I can see in Windows Event Viewer logs:

-

System

- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 6

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated [ SystemTime] 2019-08-23T00:07:31.239940700Z

EventRecordID 20032

Correlation

- Execution [ ProcessID] 4 [ ThreadID] 8

Channel System

Computer HOMEPC

- Security [ UserID] S-1-5-18

-

EventData

BugcheckCode

80

BugcheckParameter1

0xffff8783d6a02094

BugcheckParameter2

0x0

BugcheckParameter3

0xfffff803b62da85f

BugcheckParameter4

0x2

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

41

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

2

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

[xlxmackxlx]

That kernel power 41 is your windows settings go to power settings and put it on preformance and that will stop it resetting 

[lamebot]

Finally saved enough to buy myself parts and build a new rig, but encountered issues already from first boot. Everything on the system is brand new except for the old Seagate 1TB HDD which i transfered over from the old rig which is solely used for games. Games run absoloutely horrendous and i'm experiencing constant stutters and BSOD's. Gone through all sorts of drivers From both Asus and AMD like the chipsets, but nothing seems to fix it. Tried benchmarking and everything else runs perfect, even better than compared to others who tried similiar parts, except for the GPU which only provides 1/3 of the power. Sensors seems to be inactive as absoloutely nothing can be read about it in either Cpu-z, Gpu-z or MSI Afterburner. There's a slight windows where you can see it for 5 second period straight after a boot up before it dies again.

Describe your system:

• AMD Graphics Card
  • MSI RX 5700XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 1903
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • Asus vg248qe 1920x1080 144hz (but have tried changing to 60hz with no change)
• Motherboard + Bios Revision
  • ROG STRIX B450-F GAMING Bios 2605
• CPU/APU
  • AMD Ryzen 5 3600
• Power Supply Unit  Make, Model & Wattage
  • Silver Power SP-SS750M 750w
• RAM
  • 16GB Ballistix Sport LT DDR4

Describe your issue:

• Constant BSOD, related to either video_tdr_failure or video_scheduler_internal_error
• Every game runs absoloutely horrendous, even worse than the old GTX 970 on my old system. Benchmarks are abysmal https://i.gyazo.com/212ce91ae0c40a533de9cb5fde145354.png 
• Constant stutters even while in dekstop with nothing active and barely any GPU,CPU activity.

Would've greatly appreciated if anyone could recommend any sort of action, just want the GPU to work properly.

[lamebot]

Seem to have found a solution that fixed everything. Went into bios and set the PCIE slot to gen 3 instead of Auto

[yimlao]

My ASUS bios has no option to revert to gen 3 PCI-E asus prime x570-pro

[erictsai]

I'm using ASUS X470-I + ASUS RX5700.

Previously I also got constant BSODs with any version of driver.

After upgrading to latest 2703 BIOS, fortunately all RX5700 related issues are fixed.

I guess it's a common issue for ASUS MBs.

You can expect fix in 270x BIOS for your B450-F.

[erictsai]

ASUS B450-F BIOS 2704:

ROG STRIX B450-F GAMING BIOS & FIRMWARE | Motherboards | ASUS Global 

[yimlao]

BSOD 19.8.1

Windows Error Reporting:
+++ WER0 +++:
Fault bucket AV_R_INVALID_atikmdag!unknown_function, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 23400f02-e136-4a29-b6ec-d438601cd4a7

Problem signature:
P1: 50
P2: ffffb080fc22018c
P3: 0
P4: fffff801962ba85f
P5: 2
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER1 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 50
P2: ffffb080fc22018c
P3: 0
P4: fffff801962ba85f
P5: 2
P6: 10_0_18362
P7: 0_0
P8: 256_1
P9:
P10:

[vegetagaru]

ROG CROSSHAIR VII HERO (latest BIOS 2703) + 5700 XT
latest drivers Chipset + GPU
and still crash ... a lot also i went from vivaldi to firefox again and it reduced the crashes but still

[swanie]

Hi.

Is that with the latest 19.8.2 driver?

Adrenalin 2019 Edition 19.8.2 Aug26

Regards

[deptec]

Im using 19.7.5 and i dont get any bsod or crashes, the only problem i got is my screen blinks Black for 2-4 sec, it happens atleast once a day. 

Im too afraid to upgrade my driver.

i have been playing apex, six siege, wow, diablo, lol, for honor, Rl with no problems, other then im afraid it might burn down, when it hits gpu temp 96 and junction temp 112..

[yimlao]

use 19.7.2 - DO NOT click on the windows notifications from Radeon Settings saying they want to "improve your experience" by enabling enhanced sync or VSR, I know for a fact VSR boned me once.

[blindpanic]

Disabling hardware acceleration drastically improved the stability of my 3600/5700 system, but I'm still having issues with the system freezing when the monitors awake after I'm away for a while.  For ASUS users, note that uninstalling all ASUS software will not uninstall several ASUS services.  I've disabled them because it seems my problems got worse after installing several asus apps for my x570 prime pro.

Do the mods have any update as to whether this information has reached the engineers? Or when a to expect a driver addressing some of these problems?