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Journeyman III
Journeyman III

19.7.1 installer hangs at 'Searching for drivers'

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After unpacking the download, the app opens and after selecting Custom Install, the usual screen appears where it is 'Searching for drivers' or something like that. This usually takes a few seconds. With the current 19.7.1 download it hangs at this point permanently. In Task Manager the process appears to be running normally, but it never finds the driver you have just downloaded and unpacked.

I decided to roll back to the previous driver and re-downloaded it from the website. During the install process, this time it recognized that I had an option to install 19.7.1, so I selected that and the download hung at 99% and nothing further happened.

I have now gone back to 19.6.3 and am staying there until I hear online that 19.7.1 can be installed as expected.

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1 Solution

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Community Manager
Community Manager

Re: 19.7.1 installer hangs at 'Searching for drivers'

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This is a issue which is under investigation. Please use this existing thread to track status updates and provide your feedback. Please roll back your driver. 

https://community.amd.com/thread/240874

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4 Replies
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Challenger
Challenger

Re: 19.7.1 installer hangs at 'Searching for drivers'

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It fails entirely for me with a "Error 182".

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Community Manager
Community Manager

Re: 19.7.1 installer hangs at 'Searching for drivers'

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Please can you provide the following information? https://community.amd.com/thread/196209

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Journeyman III
Journeyman III

Re: 19.7.1 installer hangs at 'Searching for drivers'

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RX 590 8GB

Alienware Aurora R4

Windows 10 Pro

driver 19.6.3 (I had to roll back to this)

32" AOC monitor 1440p with AMD Freesync connected by DP, + 2 other generic 1080p monitors connected by HDMI

Alienware motherboard, BIOS Version 11

Intel Core I7-4820K

800W power unit

16 GB 1866Mhz RAM

Steps:

1. Downloaded new driver manually from AMD website

2. Uninstalled current driver through Control Panel

3. Rebooted

4. Attempted to install the new driver but after unpacking, the app hung while 'searching for drivers' (but did not show as 'not responding' in Task Manager;

5. After 10 minutes or so, I ended the task in Task Manager

My resolution:

6. I deleted the new driver files under C:/AMD/

7. downloaded older driver 19.6.3 and installed as usual without problems

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Community Manager
Community Manager

Re: 19.7.1 installer hangs at 'Searching for drivers'

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This is a issue which is under investigation. Please use this existing thread to track status updates and provide your feedback. Please roll back your driver. 

https://community.amd.com/thread/240874

View solution in original post

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