Hey everybody,
I just wanted to draw everybody's attention to issue (and potential solution), I haven't seen reported anywhere, but here goes.
First a little background:
I have encountered an issue in Windows 11, I haven't before.
I am using ASUS TUF Gaming A16, FA607PI-N3010 with Win 11 Pro 64bit, 24H2,
For work I use software, in which in order to export certain files I need to press CTRL+SHIFT+X. First time I installed windows (about two-three weeks ago), I installed all of the software I generally used and noticed that CTRL+SHIFT+X didn't work. Normally, I was concerned that my new laptop might be defective. So, i tried USB keyboard, as well trying from different PC using teamviewer. But still CTRL+SHIFT+X didn't work.
So, I did fresh installation of windows and slowly started installing software one by one until CTRL+SHIFT+X stopped working. And I found a piece of software that I believed to be a culprit. It was a goverment issued software for reading healthcare cards, that has some trustedge middleware installed in him.
So, I didn't install that software and worked as normally. Until when CTRL+SHIFT+X stopped working again. I had nothing new installed, aside from windows, nvidia, amd and adobe updates.
So in order to diagnose the problem again i did the following:
Did a clean boot. Problem disappeared.
(For people who don't know exactly what clean boot is, I'll post below)
Reenabled all services one by one and none of the services in MS config were the issue, however, in Task manager, in startup services there is one process that I tried enabling and disabling few times that is apparently the culprit, and it is this one:
Now, my laptop is AMD based system with AMD integrated graphics, but also with Nvidia 4070. So given the fact that in BIOS, as well as Nvidia control panel I've set it to use only 4070, I kept it disabled and I haven't any issues thus far. However, I don't know if you have both iGPU and dGPU that are AMD if you can actually do that (or if you have desktop with AMD Graphics). Try and see if you have any other problems.
As for the clean boot, here is step by step guide on Microsoft site.
https://support.microsoft.com/en-us...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Don't try to disable your IGPU because most laptops needs the IGPU to work for the dGPU to work properly.
Since you did a Clean Boot by disabling all 3rd party startups and drivers except AMD and NVIDIA then the problem is with one of those two Control Panels.
You can try to disable both AMD and NVIDIA Overlays that includes the Hotkey functions.
AMD has Hotkeys many using CTRL+SHIFT + ? to use and if AMD Control Panel is active it is possible the AMD Hotkeys are disabling CTRL+SHIFT+X for your laptop. Found this website that shows all the Hotkey from AMD Relive feature:
AMD Software: Adrenalin Edition Keyboard Shortcuts
SHORTCUT ACTION Media Ctrl + Shift + S Save an instant replay Ctrl + Shift + I Take a screenshot Ctrl + Shift + J Save a GIF instantly Ctrl + Shift + U Save an in-game replay Recording Ctrl + Shift + E Toggle video recording on/off Ctrl + Shift + C Toggle your camera on/off Ctrl + Shift + M Toggle video recording of a specific region on/off Middle mouse button When held, temporarily enables your microphone Streaming Ctrl + Shift + G Toggle live streaming on/off Performance Ctrl + Shift + L Toggle performance logging on/off Graphics Alt + U Toggle Radeon Super Resolution on/off F11 Toggle Radeon Chill on/off Alt + L Toggle Radeon Anti-Lag on/off Alt + K Toggle Radeon Boost on/off
I believe you can disable the AMD Hotkeys in the control panel.
Found this website that shows most of Nvidia Hotkeys that are used none for CTRL+SHIFT+X: https://docs.omniverse.nvidia.com/code/latest/common/keyboard_shortcuts.html
NOTE: You can try to uninstall the AMD Driver using DDU and once it restarts Windows should install its BASIC DISPLAY ADAPTER Graphic driver. See if your Windows hotkey no works correctly.
If it doesn't then install the latest AMD driver for your IGPU and do the same thing for your NVIDIA GPU driver. To see which one of the Gaming Overlays is disabling or overwriting your Windows Hotkey.
EDIT: Here are all the Windows Hotkeys none for CTRL+SHIFT+X: https://support.microsoft.com/en-us/windows/keyboard-shortcuts-in-windows-dcc61a57-8ff0-cffe-9796-cb...
Here are all the Hotkeys for Microsoft Edge Browser: https://support.microsoft.com/en-us/microsoft-edge/keyboard-shortcuts-in-microsoft-edge-50d3edab-30d...
This Microsoft support page shows you all the hotkeys for various functions: https://support.microsoft.com/en-us/windows/keyboard-shortcuts-in-windows-dcc61a57-8ff0-cffe-9796-cb...
From Microsoft Forum concerning CTRL+SHIFT+X on Windows 11. It seems that hotkey is not found in Windows 11 according to the forum: https://answers.microsoft.com/en-us/windows/forum/all/how-do-i-enable-web-select-ctrl-shift-x/0a4cd0...
It mentions that CTRL+SHIFT+X is a Edge Browser Hotkey.
