cancel
Showing results for 
Search instead for 
Did you mean: 

3ds Max Discussions

Highlighted
Adept II
Adept II

AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

As earlier I asked about this problem. IN past there was no problems regarding max and prorender and r9 380x card - but early in march - driver that was released around that date just doesn't function - along with the newest drivers!!!!
tried clean uninstall - no luck
tried rolling back to earlier drivers somewhat around January (release date) - no luck
tried latest drivers still no luck!!!!

prorender just see cpu - no gpu option.... as well as 2.7 version!!!!
max is 2020 with latest update... 
Reinstall of 3dsmax along with plugins is just not desirable option - so is there any help? 
can staff look up any - logs or whatever it is that is to look up in situations like this?!?

thnks in advance

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Staff
Staff

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

Hi there.  Brian here.  (I help run the RPR project)

I apologize about the confusion.  RPR itself (not just the plugin) removed compatibility for R9 Fury cards due to various issues with OpenCL in their driver.  This wasn't updated in the device compatibility list, I'll make sure that gets updated.  

If you want I can try and find an older build that works with them.  You think 2.5 is ok?

Brian

View solution in original post

43 Replies
Highlighted
Esteemed Contributor III

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

can you upload an image of GPU-Z to see what APIs are enabled with your current AMD Driver?

Does Windows Device Manager recognize and shows your GPU enabled without any errors?

0 Kudos
Highlighted
Adept II
Adept II

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

GPU-Z (jpeg).jpgDEVICE MANAGER.jpgDEVICE MANAGER_1.jpg

as seen everything as far as I can see i o.k - also checked if opencl libraries are in pc - yes they are...

resource setting - everything on a list is without conflict.. and in max prorender is loaded as it's should be - just doesn't picking up a gpu...

0 Kudos
Highlighted
Esteemed Contributor III

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

Yeap, you are correct. Your GPU has all the correct APIs enabled and working correctly.

So the problem is with 3DS MAX software, Prorender and AMD Driver.

Have you opened a Support ticket with AutoDesk and see what they suggest?

0 Kudos
Highlighted
Adept II
Adept II

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

No, I Have not contacted autodesk support > but they will roll me back to amd forums or as usual - try reinstall, or something similar!
Well the fact is - I do not know if this mess is on autodesk side - because - prorender earlier versions worked with no issue - on same 3ds max!!! It just started in early march - drivers following this date - maybe a few days earlier but that'a that... as I said - I rolled back to january drivers - those were working o.k - but now> no! 
I do not know what caused max to refuse to use gpu = if max is to blame in first place.... 
It started with amd drivers/or prorender (but it was working) - or somehow microsoft messed up with updates but JUst could not tell... 
If amd tech support has any solution it would be nice to hear from them...

0 Kudos
Highlighted
Esteemed Contributor III

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

You can open a AMD SERVICE REQUEST (Official AMD Support) from here: https://www.amd.com/en/support/contact-email-form 

If everything was working before March it does sound like a Windows Update or Prorender issue since you have installed previous working AMD Drivers that worked and now isn't that does indicate it isn't a AMD Driver issue.

Maybe if you uninstall all Windows updates (Temporarily) from March forward and see if 3DS starts working again. If it does, at least you know it was a Windows Update that is causing the issue. You can start installing back the Windows updates one at a time to find out which update is causing your problem with 3DS.

You can use this MS HIDE/UNHIDE troubleshooter to hide the Windows Updates temporarily. I have attached it to this reply.

Highlighted
Adept II
Adept II

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

thnks will try... if doesn't work - well back to reinstall all > 3ds at least

0 Kudos
Highlighted
Adept I
Adept I

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

hi, I am also in your same situation. :-(((

please if you have old plugin executables like 2.6 or 2.7 before 2.7.2 please could you give them to me? in the official website and on the web I can't find the old realeases to try. I use 3ds max and 2019 HD7950 and Adrenaline 20.2.4 before pro render plugin 2.7.2 on windows 10 64bit rel 1909 it worked fine. ps: I can not register in the community seems blocked ...    :-(

#hd 7950 #3ds max 2019 #prorender #notworking

0 Kudos
Highlighted
Adept II
Adept II

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

Hi,

sorry I do not have older installs > but try to find them on github... 

Your graphic is quite old, they say below r280 series dont see compatible, but if it works it works... 
Try to contact them directly - as elstaci posted official link to support.

good luck

0 Kudos
Highlighted
Esteemed Contributor III

Re: AGAIN - PRORENDER DOESN'T RECOGNIZE GRAPHIC CARD>!>! any help?

Jump to solution

Actually the R9-280 is basically a rebrand of the HD7950 which is probably why it works.

https://www.reddit.com/r/Amd/comments/2vuisd/i_found_this_handy_chart_explaining_amd_naming/ 

Radeon R9 280 = Tahiti PRO = Radeon HD 7950 Boost Edition

0 Kudos