AnsweredAssumed Answered

HP laptop does not detect AMD Radeon 6770 in Windows 10

Question asked by f488_pista on Jul 2, 2020
Latest reply on Jul 5, 2020 by elstaci

Laptop details:

HP dv6-6173cl
Windows 10 Home Build 18363
i7-2670QM, 8gb RAM
Video cards: Intel HD 3000 and AMD Radeon 6770

 

Since I upgraded to Windows 10 (originally W7), my laptop can't seem to detect/use the AMD video card. Both cards are listed under Device Manager but only the Intel card is seen under DxDiag. Both drivers are also updated. Some info below:

AMD driver date: 11/4/2015 | driver version: 15.201.1151.1008
Intel driver date: 5/19/2016 | driver version: 9.17.10.4459

 

 I have CCC installed but there seems no option to switch graphic cards.

 

It seems to be a common issue but have found no solution yet. I'm aware that support for the AMD card has dropped but does that mean there is no way to use it now?

 

 

Would appreciate any feedback. Thanks!

Outcomes