Sudden black screen while playing Apex Legends – crash log avaliable

Discussion created by star-affinity on Jun 21, 2020
Latest reply on Jul 21, 2020 by star-affinity

So, I thought the crashing was gone since it's been working fine since I installed the Adrenaline 20.5.1 driver and Windows 10 version 2004 (May 2020 update) for quite some time, but now I once more got a crash (sudden black screen) while playing Apex Legends. I have turned on logging in Windows and the crash logs points at amdkmdag.sys, dxgkrnl.sys and dxgmm2.sys as being involved.


Would someone at AMD be interested in those logs, amdmatt?

I know you still have "Some users may still experience black screen or system hang issues during extended periods of gameplay. AMD will continue to monitor and investigate reports of these issues closely." so I thought I'd post here again and ask. Hopefully it's of value to the driver developers.


My current computer specs:


  •  AMD Graphics Card

    • Gigabyte RX 5700 XT Gaming OC

  • Operating System

    • Windows 10 64bit 2004 19041.329 (all current Windows updates installed)

  • Driver 

    • Adrenalin 2020 Edition 20.5.1

  • Display Devices

  • Motherboard + Bios Revision

    • Apple Mac Pro (Mid 2010), BootROM (latest)

  • CPU

    • 6 Core Intel Xeon W3680

  • PSU

    • 980 Watts Apple Power Supply

  • RAM

    • 32 GB DDR3