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RX 5700XT crashing on Assassin's Creed Odyssey

Question asked by matthandre on Apr 30, 2020
Latest reply on Jun 17, 2020 by syverus

Hello,

 

My Sapphire RX 5700XT Pulse is regularly crashing on several games, mostly Assassin's Creed: Odyssey but also sometimes World of Tanks and Rocket League (much rare fortunately). Attached are the logs from Windows regarding the latest crash on AC:O. Please let me know if I can get some more data in some way as I can easily replicate, it happens that often.

 

I have noticed two behaviours:

- Games freezes for a few seconds, then goes back to Windows and system is usable. However, launching any game at that point will trigger a full crash.

- Game freezes, and I have to restart my computer with the power button to solve the issue

 

Card is stock, no overclocking / undervolting. I have already tried reinstalling the games, the drivers, and Windows. Nothing fixes the issue.

 

Setup is MSI Tomahawk B450 Max / 3600X / 16GB RAM / Sapphire RX 5700XT Pulse / Windows 10 64bit / Adrenalin 20.4.2 (also occurred on previous versions).

 

Should I RMA the card for this, or is it a software issue that can be fixed?

 

Thanks for the help

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