Drivers & Software

[jimh845]

My system is:

Dell Inspiron 5675

AMD Ryzen 7 1700

16 GB RAM

Windows Home 64

AMD Radeon RX 580

Asus VS228H-P/VS228 (display 1)

Dell 1702FP (display 2...yes it's old but works)

All was fine on displays. I added DaVinci Resolve 16 but it will not install because it cannot "find any OpenCL capable GPUs".

I updated drivers but then the Dell display resolution was too large but I was unable to change the resolution (it's greyed out). I rolled back the driver and displays are fine.

I also attempted to do something in Photoshop 2020 and when I went to update the Performance Advanced Settings the OpenCl option was greyed out (though the card was recognized).

1. Should OpenCl work with my card/system?

2. If so, is the answer to upgrade the driver?

3. If I need to upgraded the driver, how do I adjust resolution on the Dell monitor?

Any suggestions appreciated. Thank  you.

[elstaci]

OpenCL is enabled by your GPU AMD Driver.

Download GPU-Z and see if your GPU card has OpenCL check marked. If it does then OpenCL is enabled and working.

If you installed the latest GPU AMD Driver and GPU-Z shows OpenCL disabled, no check mark on OpenCL Box, then your AMD installation was probably corrupted or you download the wrong GPU driver.

Here is the latest AMD Driver for the RX 580: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

Try installing or removing the current AMD driver by using this basic method:

Uninstall the current AMD Driver using DDU as per this method:

It could be due to a corrupted AMD Driver installation.

Download free program DDU (Display Driver Uninstaller). Run it in Safe mode with the internet disconnected.

You can also run it in Windows Desktop but then you would need to Reboot the computer for DDU to finish erasing all of  the AMD Driver traces from your computer.

 Once it finishes uninstalling the current AMD Driver in Safe mode and boots back to Windows Desktop, still with the Internet disconnected, delete the AMD Installation folder C:\AMD if it was created before.

Now install the full AMD Drive package you downloaded manually from AMD Download page. Not the express package. Run the package and if it installs correctly again delete C:\AMD folder and reconnect the internet.

This should prevent any conflict when installing the new version from the previous version.

By the way, C:\AMD is always created whenever you run the AMD Driver package

Make sure your Dell PC has the latest BIOS and CHIPSET installed plus if you have a Intel APU make sure you have the latest Intel Integrated Graphics installed: Support for Inspiron 5675 | Drivers & Downloads | Dell US 

The latest AMD Driver works correctly if the Intel Graphics is the latest and Windows is fully updated via Windows Update.