mickeekung

After many weeks of facing black screen/app freeze/TDR blue screen failure, finally I found the way to fix it.

Discussion created by mickeekung on Mar 26, 2020
Latest reply on Mar 31, 2020 by jei

This method may harmful to your computer so please use it at your own risk

 

Set Power Limit to -10 percent. 

 

I have no black screen issue anymore.

 

Referring and thanks to 

ssianky@ unusable on Mar 22, 2020 5:07 PM

I have the Pulse too, but I don't have such issues. Your symptoms aren't like the "black screen" problem

 

But I will tell you what to look at, things which helped me.

 

1) Remove applications which are promising to boost your gaming. Turn off the Windows "Game Mode", Afterburner, Dragon Center, TriXX, and anything else except the Radeon Sofware.

 

2) Turn the Performance -> Tuning to Manual. 

 

3) Set a better fan curve

 

 

4) Limit the power. The Adrenalin for some reason is boosting my card up to 2000+ MGz, which is way above the specifications.

 

 

 

 

 

 

 

andrulko

Sapphire Nitro+ RX5700XT 8GB, bought on Nov 5th 2019.

 

I've switched my 144hz Samsung C32HG70 monitor to 120hz, I've disabled hardware acceleration in Chrome / Slack, I'm afraid and hate to play games because of continuos black screens. Works more-less stable, 2-3 black screens/day. When trying to submit an issue via Adrenalin software (just got an idea to try it via Chrome), I've encountered black screens when fulfilling the form - most likely, some hardware acceleration is active in built-in browser.

 

I'm tired to re-install drivers and don't want to waste my time trying various versions.

 

In Ukraine, no chance that service center will return / replace GPU, since it works and maximum they can do is running some stress tests which will be passed successfully I guess. VIDEO_TDR_FAILURE happens so randomly that you cannot track the root cause and even more often you see black screen without any messages. Sometimes, even reset doesn't work so I should forcibly disable the PC.

 

The biggest money waste, I must admit. I will switch to NVIDIA once quarantine ends.

 

My specs, just in case (I might need 'em when submitting ticket to AMD ):

 

PSU: Aerocool VX-750 750W

Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
MB: Gigabyte Z170-HD3 DDR3
BIOS: F21f (type: UEFI)
CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
Memory: 8192MB RAM (2x HyperX FURY DDR3 1866Mhz)

 

Already plan upgrading MB, CPU and RAM but I need to solve GPU question first, since I see that even modern PCs have the same issue with RX5700XT.

 

I have a wattmeter socket connected with PC, monitor, router and average power consumption is 165W. When black screen occurs, it jumps to ~220W and the more time you wait, the more power it will consume (sometimes over 300W). When playing heavy games, power consumption was around 460W.

 

 

https://community.amd.com/thread/243837?messageTarget=all&start=2425&mode=comments

 

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