AnsweredAssumed Answered

verification tool, new 5700 video card...system check did not pass

Question asked by joels. on Mar 14, 2020
Latest reply on Mar 31, 2020 by dzpliu

grrrrr. lol

new 5700 card from Best buy, have the codes for 3 month, and the games code, neither work. 

i registered on amd rewards, entered the code, downloaded, ran, reentered the code, then i get system check did not pass.  i have tried this more times than i would like to admit, not sure what or why.... 

i have it listed in device manager, i also disabled my onboard, no change. 

not sure if its a code issue, system issue, or something else.... 

 

debating pulling this card out, and running to microcenter for something else..... 

the card is a Radeon-RX-5700-mech-oc  msi   

https://www.bestbuy.com/site/msi-mech-oc-amd-radeon-rx-5700-8gb-gddr6-pci-express-4-0-graphics-card-black/6374967.p?skuI… 

 

i put in a support ticket with amd already.

thanks for your time

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