AnsweredAssumed Answered

No signal to monitor after Ryzen 3 3200g display driver update

Question asked by rf_dillinger on Nov 2, 2019
Latest reply on Aug 20, 2020 by pablosakhom

Briefly: 3200g Integrated graphics drivers cause my monitor to go black (no signal) but the computer otherwise works fine. The Microsoft Basic Display Adapter works for basic stuff but not for games. Details below...


Thanks in advance for reading and trying to help a newbie. I really appreciate any advice.


Brand new build, just finished putting it together...

PCPartPicker Part List

CPUAMD Ryzen 3 3200G 3.6 GHz Quad-Core Processor
MotherboardMSI B450 TOMAHAWK MAX ATX AM4 Motherboard
MemoryCorsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory
StorageADATA XPG SX8200 Pro 512 GB M.2-2280 NVME Solid State Drive
CaseFractal Design Define R6 USB-C ATX Mid Tower Case
Power SupplyEVGA SuperNOVA P2 650 W 80+ Platinum Certified Fully Modular ATX Power Supply
Optical DriveLG GH24NSD1 DVD/CD Writer
Operating SystemMicrosoft Windows 10 Pro OEM 64-bit
Wireless Network AdapterGigabyte GC-WB1733D-I PCIe x1 802.11a/b/g/n/ac Wi-Fi Adapter
MonitorAcer Nitro VG240Y bmiix 23.8" 1920x1080 75 Hz Monitor



I am stuck with the "Microsoft Basic Display Adapter." I can update the driver in a large number of ways, but each method leads to the screen going dark.

The computer is on and responds to commands. I can shut it off with a keyboard shortcut for example.

The only way to get the screen back is to start up in safe mode. If I roll back the driver in safe mode I can then restart the computer normally.

Other than this everything seems to work fine: sound, network, monitor, peripherals.

At no point have I seen error lights on the motherboard.


What I've tried:

  1. Clean windows install, run windows updates first (installer starts from version 1903). Then safe mode as needed, windows update tries to install display drivers so it goes black. I then have tried installing drivers from AMD software (old and new versions) and from the MSI DVD that came with the motherboard.

  3. Clean windows install, run driver updates from AMD and MSI before I let windows update do anything.

  5. Using DDU to clear display drivers in between attempts and not using it, that is just telling windows to roll back the drivers or disable the device.

  7. BIOS updates for the motherboard. It came with a Ryzen 3rd gen compatible BIOS so I've tried with that original bios, version 3.0, as well as the latest BIOS, version 3.3.

  9. I checked the performance of the processor alone in Cinebench. It seems to perform as expected. But of course I can't check the integrated graphics because the drivers won't work.

  11. Removing 2nd ram stick and removing wifi card - made no difference
  13. Installed another 3200g processor on the off chance that there was a problem with mine. No difference, same behavior.
  15. Installing old drivers from both AMD and Windows driver repositories. Most create the same black screen. Some cause windows to be unable to startup.


Thanks for reading all that!