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System Service Exception with Ryzen 2500u on Windows 10

Question asked by undecided2019 on Sep 16, 2019
Latest reply on Sep 17, 2019 by mstfbsrn980

Got a new HP x360 Envy 13 with 2500u, 8GB, nvme SSD and Windows 10. It BSODs at least once a day with "System Service Exception ". It has been doing this since I bought it about 2 months ago.

I updated to latest BIOS and latest Adrenaline drivers. BIOS Hardware diagnostic says everything is ok.

HP is of no real help they are telling me to reset Windows to factory settings but I have way too many apps installed to go through that pain.

I mean I could return it but it's a really nice laptop. Any suggestions as to what to do here?

 

Thx

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