AnsweredAssumed Answered

5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

Question asked by adityas on Sep 6, 2019
Latest reply on Oct 6, 2019 by blindpanic

After I've installed the Asus 5700XT my system has started to hang at the login screen, showing just a frozen mouse cursor with the loading animation. The system then resets after a while and boots normally. I even did a complete format and clean install to ensure it wasn't anything else software related.

 

System freezes at login screen

 

Windows Event Viewer logs:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffba06405b2040, 0xfffff8038e1405a4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f3a2496a-7589-4472-8785-1ab6bd12e831.

 

Here's the dump analysis by BlueScreenView:

==================================================
Dump File : 090719-8734-01.dmp
Crash Time : 07-09-2019 06:18:49
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffba06`405b2040
Parameter 2 : fffff803`8e1405a4
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+23f97a
File Description : DirectX Graphics Kernel
Product Name : Microsoft Windows Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.329 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c10a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090719-8734-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 18362
Dump File Size : 611,172
Dump File Time : 07-09-2019 06:19:36
==================================================

 

My system:

  • AMD Graphics Card: ASUS AMD Radeon RX 5700XT
  • Desktop or Laptop System: Desktop
  • Operating System: Windows 10 Pro 64bit 1903 – 18362.329
  • Driver version installed: win10-64bit-radeon-software-adrenalin-2019-edition-19.9.1-sep4
  • Display Devices
    • Monitor 1: LG 25 inch 21:9 Ultrawide Gaming Monitor - 25UM58 connected via HDMI to HDMI cable (AmazonBasics)
    • Monitor 2: Asus 23 inch MX239H LED Backlit LCD Monitor – connected via DisplayPort to HDMI cable (AmazonBasics)
  • Motherboard + Bios Revision: Asus Z170-K Motherboard (BIOS Version 3805)
  • CPU/APU: Intel Core i5-6600K 6M Skylake 3.5 GHz Desktop Processor
  • Power Supply Unit Make, Model & Wattage: Cooler Master 600W PSU
  • RAM: 16GB - Corsair 8GB DDR4 2133 mhz Desktop Memory CMV8GX4M1A2133C15 x 2

 

Judging by the dump I'm assuming the crash is due to something DirectX related? 

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