6 Replies Latest reply on Dec 24, 2018 2:07 PM by josesimonet

    AMD Radeon Setting Will Not Open

    greatkronos

      Hi Everyone, I was updating my AMD software and driver to the recent 18.12.3

      so that I would be up to date. However after the update the AMD setting application

      would not pop up after trying to launch it. I had first noticed it when was trying to adjust some setting,

      after trying to launch the application it would start the small applet and in task manager it would show the

      service running for a brief moment then immediately close right after; when going to click on the applet it would

      disappear before i could have a chance to click on it. I could open it multiple times and multiple applets and services

      would show but the moment I go to try and click on it or even hover my mouse over it the applet would disappear. I have tried to uninstall

      and reinstall the software, soon after I did a "clean" install, still nothing. Ran DDU in safe mode and uninstalled all amd drivers and software,

      did a "clean" install as well. Still nothing, I have tried to go back one version to 18.12.2 using the same methods but to no avail the AMD Setting application

      would not launch.I eventually went through my local disk and navigated the AMD folder and found the actual amd setting application and

      tried to launch it. it finally gave me an (several).ddl errors I went through downloaded and put them in the folder and in system (32) and (x84).

      Tried it once more, i got an error code that essentially said do the same things i have done previously.

       

      Hardware:

      - i5 6500

      - 16 gb ddr4 2400

      - 2 rx 580 8gb (i just got the second card in hopes of doing crossfire, only to have this issue appear)

       

      Software:

      AMD Settings

      AMD Radeon Adrenalin 18.12.3

        • Re: AMD Radeon Setting Will Not Open
          xx_fritz_xx

          Same issue as greatkronos on version 18.12.2

           

          HW (Custom built):

           

          MSI C236M Workstation motherboard

          Intel Xeon E3-1275 v5 CPU

          32GB DDR4-2400

          (1) RX-480 8GB

           

          I've installed and maintained every app and piece of hardware on this PC from day 1 and the only issues I have ever had have been this video card and its drivers.

          • Re: AMD Radeon Setting Will Not Open
            josesimonet

            First of all, i'm not english so sorry if your eyes hurts due to my mistakes.

             

            I had the same problem when i saw this topic and try what you wrote and the problem continued. Then i tried to fix it by my own.

            1.- Install the 18.12.3 AMD Radeon Adrenalin Drivers and restart PC. Yes, AMD Settings do not open.

            2.- Reboot in Safe Mode, uninstalled Intel GPU Drivers instead of AMD and disconnect Ethernet Cable from the MotherBoard and then restart.

            3.- After that you will open AMD Settings with no problems.

            4.- Reboot again (W10 Send me a notification that there were changes in GPU).

            5.- Now you can connect again the Ethernet Cable.

             

            Maybe Drivers conflicts between Intel graphics of the cpu and new AMD GPU??

             

            Uninstalling Intel Graphics fix me too the issue that ReLive shortcuts don't work.

             

            Hope it helps you.

             

            EDIT:
            Hardware PC Budget:Pentium Gold G4560

            2x4GB ddr4 2400

            Msi RX 470 Armor

            • Re: AMD Radeon Setting Will Not Open
              megamouse

              I have the same issue on both 18.12.2 and 18.12.3.
              I tried clean installs and ddu as well, but the settings just won't work.

               

              RX480
              i7 7700K
              32GB DDR4-2400
              Windows 10

              • Re: AMD Radeon Setting Will Not Open
                greatkronos

                So I ended up doing an entire clean uninstall of all AMD drivers and software. Doing several restarts and ensuring there was nothing left. Did a clean custom install of the latest software and then made sure the system still recognized the GPU in Device manager. That is a key point, make sure device manager recognizes the GPU and select the GPU, go to properties and it should have an option to rollback the drivers to the earlier version, mine being "22.19.162.4" on 4/24/2017 is the rollback drivers. You might be able to find that driver online or a more recent driver but at the moment I am now able to access AMD Settings and have no issues.