11 Replies Latest reply on Dec 16, 2018 4:04 AM by zygarte

AMD RELIVE 18.2.2 whql black screen after install, how can it fix?

zygarte Dec 14, 2018 9:10 PM

I'm using a lenovo c40-5 with amd A8 and r5 m230, AMD chipset driver (october), the only driver version that can work is 17.4.4.

I tried to install every later version, none worked, then I install 18.12.2 (latest recommended version), after that installing, the screen goes black and I cannot use the pc. Audio, keyboard, and off button works.

If I turn off pc, then I turn on it, the screen goes black with a rainbow line at the center on the screen after boot, nothing works except off button.

I had to force disable principal module for getting a chance to uninstall that version, then install an old 17.4.4 version ... it works.

I think that new features like freesync or overclocking default would be the bug,

why did happen this?, how can I fix?

Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?

kingfish Dec 15, 2018 12:07 AM (in response to zygarte)

You need to supply the exact version of your APU....A8 is not enough.
Chances are that computer uses Mobility graphics...but again need to know the exact model number. Here is what Google finds and I don't think it is the same as yours > Lenovo C40-05 - all-in-one - A4 6210 1.8 GHz - 4 GB - 500 GB - LED 21.5" Overview - CNET

INFORMATION REQUIRED WHEN POSTING A QUESTION
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- Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
  
  zygarte Dec 15, 2018 10:23 AM (in response to kingfish)
  
  AMD A8-6410 APU (4 CPUs 2.0 Ghz) with R5 radeon graphics, R5 M230
  1 TB, 8 GB RAM, led 21.5". lenovo all in one C40-05
  
  Latest working driver 17.4.4, may 3
  Any way for installing the 18.12.2 version whql will result on black screen, if I do a reboot, black screen after lenovo logo.
  
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  - Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
    
    kingfish Dec 15, 2018 10:51 AM (in response to zygarte)
    
    Yes...your computer has a Mobility (laptop) APU. These would be the correct drivers > A8-6410 with Radeon™ R5 Graphics Drivers & Support | AMD
    You must be completely disconnected from the internet while uninstalling and installing the AMD driver. Download the correct driver and DDU (Display Driver Uninstaller Download version 18.0.0.5 ) ...then disconnect from the internet. Do not reconnect until you have finished and rebooted your computer.
    You must also take the necessary steps to prevent Microsoft from changing/installing different drivers automatically using one of the methods outlined at Windows ten forum..the link to which is here > Clean Install AMD Graphics Drivers
    1 of 2 people found this helpful
    
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    - Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
      
      zygarte Dec 15, 2018 11:27 AM (in response to kingfish)
      
      that driver was installed, black screen
      
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      - Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        kingfish Dec 15, 2018 11:31 AM (in response to zygarte)
        
        "You must be completely disconnected from the internet while uninstalling and installing the AMD driver. Download the correct driver and DDU (Display Driver Uninstaller Download version 18.0.0.5 ) ...then disconnect from the internet. Do not reconnect until you have finished and rebooted your computer.
        You must also take the necessary steps to prevent Microsoft from changing/installing different drivers automatically using one of the methods outlined at Windows ten forum..the link to which is here > Clean Install AMD Graphics Drivers"
        
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        Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        zygarte Dec 15, 2018 11:38 AM (in response to kingfish)
        
        already tried by that way
        
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    - Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
      
      zygarte Dec 15, 2018 12:57 PM (in response to kingfish)
      
      A lot of tries later, the installation was sucessful, but I have these issues, the first one, stuttering display (mouse lag), the second one, if I have turn off the pc, then, when i turn on it black screen with some lines, nothing happens, the only feature that is working, off button.
      
      Since the adding new features from relive version, I could not upgrade driver
      
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      - Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        kingfish Dec 15, 2018 1:33 PM (in response to zygarte)
        
        ReLive is not supported on laptops/Mobility graphics.
        
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        Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        zygarte Dec 15, 2018 5:16 PM (in response to kingfish)
        
        then, where can I get the driver without relive?, because, my pc is a desktop all in one, but its hardware is like a laptop
        
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        Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        kingfish Dec 15, 2018 5:29 PM (in response to zygarte)
        
        AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops
        
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        Re: AMD RELIVE 18.2.2 whql black screen after install, how can it fix?
        
        zygarte Dec 16, 2018 4:04 AM (in response to kingfish)
        
        The driver got by submit button is the generic relive driver, the same as Radeon™ Software Adrenalin 2019 Edition Release Notes | AMD
        
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