3 Replies Latest reply on Nov 12, 2018 1:40 PM by aegir30

    PC FREEZE ATI R9 270X 4G

    aegir30

      Hello. For 15 days my pc "freeze" after the Windows logo at startup. I tried uninstalling the driver, reinstalling it, several times and with several versions. Nothing works. If I disable the graphics card in the devices, I have a display. However, I can not launch my games anymore. A computer scientist told me that it is a bug on the map and that it must be changed ... HELP !!!

        • Re: PC FREEZE ATI R9 270X 4G
          aegir30

          I add here the dxdiag of my pc. Do not pay attention to the error 22 of the graphics card, it's me who disabled the card, this way the pc does not crash anymore. However I can not run any game or application a little greedy in calculations.

          ------------------

          System Information

          ------------------

                Time of this report: 11/9/2018, 21:39:58

                       Machine name: DESKTOP-QRNUH2C

                         Machine Id: {192A6D6B-E7CD-4324-B748-A608F4A2CD2D}

                   Operating System: Windows 10 Famille 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                           Language: French (Regional Setting: French)

                System Manufacturer: To be filled by O.E.M.

                       System Model: To be filled by O.E.M.

                               BIOS: BIOS Date: 12/10/13 09:45:20 Ver: 04.06.05 (type: BIOS)

                          Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                             Memory: 8192MB RAM

                Available OS Memory: 8088MB RAM

                          Page File: 2783MB used, 6585MB available

                        Windows Dir: C:\Windows

                    DirectX Version: DirectX 12

                DX Setup Parameters: Not found

                   User DPI Setting: 96 DPI (100 percent)

                 System DPI Setting: 96 DPI (100 percent)

                    DWM DPI Scaling: Disabled

                           Miracast: Not Available

          Microsoft Graphics Hybrid: Not Supported

                     DxDiag Version: 10.00.17134.0001 64bit Unicode

          ---------------

          Display Devices

          ---------------

                     Card name: Pilote d’affichage de base Microsoft

                  Manufacturer: (Types d’écrans standard)

                     Chip type: AMD ATOMBIOS

                      DAC type: (C) 1988-2010, Advanced Micro D

                   Device Type: Display-Only Device

                    Device Key: Enum\ROOT\BASICDISPLAY

                 Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]

          Device Problem Code: No Problem

          Driver Problem Code: Unknown

                Display Memory: 4044 MB

              Dedicated Memory: 0 MB

                 Shared Memory: 4044 MB

                  Current Mode: 1920 x 1080 (32 bit) (64Hz)

                   HDR Support: Not Supported

              Display Topology: Internal

          Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

               Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)

             Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

                  Monitor Name: Generic PnP Monitor

                 Monitor Model: Philips 247EL

                    Monitor Id: PHLC084

                   Native Mode: 1920 x 1080(p) (60.000Hz)

                   Output Type: Other

          Monitor Capabilities: HDR Not Supported

          Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

                Advanced Color: Not Supported

                   Driver Name: c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys

          Driver File Version: 10.00.17134.0001 (French)

                Driver Version: 10.0.17134.1

                   DDI Version: 12

                Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

                  Driver Model: WDDM 1.3

          Graphics Preemption: DMA

            Compute Preemption: DMA

                      Miracast: Not Supported

          Hybrid Graphics GPU: Not Supported

                Power P-states: Not Supported

                Virtualization: Not Supported

                    Block List: No Blocks

            Catalog Attributes: N/A

             Driver Attributes: Final Retail

              Driver Date/Size: 21/06/2006 01:00:00, 63488 bytes

                   WHQL Logo'd: Yes

               WHQL Date Stamp: Unknown

             Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}

                     Vendor ID: 0x1414

                     Device ID: 0x008C

                     SubSys ID: 0x00000000

                   Revision ID: 0x0000

            Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.17134.1:ROOT\BasicDisplay

                Rank Of Driver: 00FB0000

                   Video Accel:

                   DXVA2 Modes: Unknown

                  D3D9 Overlay: Not Supported
                       DXVA-HD: Not Supported
                  DDraw Status: Enabled
                    D3D Status: Enabled
                    AGP Status: Enabled
                 MPO MaxPlanes: 1
                      MPO Caps: Not Supported
                   MPO Stretch: Not Supported
               MPO Media Hints: Not Supported
                   MPO Formats: Not Supported
              PanelFitter Caps: Not Supported
          PanelFitter Stretch: Not Supported

                     Card name: AMD Radeon R9 200 Series
                  Manufacturer: Advanced Micro Devices, Inc.
                     Chip type: AMD ATOMBIOS
                      DAC type: (C) 1988-2010, Advanced Micro D
                   Device Type: n/a
                    Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30361462&REV_00
                 Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
          Device Problem Code: 00000016 [CM_PROB_DISABLED]
          Driver Problem Code: Unknown
                Display Memory: Unknown
              Dedicated Memory: n/a
                 Shared Memory: n/a
                  Current Mode: Unknown
                   HDR Support: Unknown
              Display Topology: Unknown
          Display Color Space: Unknown
               Color Primaries: Unknown
             Display Luminance: Unknown
                   Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
          Driver File Version: 22.19.0162.0004 (English)
                Driver Version: 22.19.162.4
                   DDI Version: unknown
                Feature Levels: Unknown
                  Driver Model: Unknown
          Graphics Preemption: Unknown
            Compute Preemption: Unknown
                      Miracast: Unknown
          Hybrid Graphics GPU: Unknown
                Power P-states: Unknown
                Virtualization: Not Supported
                    Block List: Unknown
            Catalog Attributes: N/A
             Driver Attributes: Final Retail
              Driver Date/Size: 24/04/2017 01:00:00, 1676224 bytes
                   WHQL Logo'd: Yes
               WHQL Date Stamp: Unknown
             Device Identifier: Unknown
                     Vendor ID: Unknown
                     Device ID: Unknown
                     SubSys ID: Unknown
                   Revision ID: Unknown
            Driver Strong Name: oem3.inf:cb0ae41481b42149:ati2mtag_R575DS:22.19.162.4:pci\ven_1002&dev_6810&rev_00
                Rank Of Driver: 00D12000
                   Video Accel: Unknown
                   DXVA2 Modes: Unknown
                Deinterlace Caps: n/a
                  D3D9 Overlay: Unknown
                       DXVA-HD: Unknown
                  DDraw Status: Enabled
                    D3D Status: Not Available
                    AGP Status: Enabled
                 MPO MaxPlanes: Unknown
                      MPO Caps: Unknown
                   MPO Stretch: Unknown
               MPO Media Hints: Unknown
                   MPO Formats: Unknown
              PanelFitter Caps: Unknown
          PanelFitter Stretch: Unknown

           

          etc... it's so long...

            • Re: PC FREEZE ATI R9 270X 4G
              aegir30

              Finally i've installed a new graphic card… MSI GEFORCE GTX 1050 Ti, uninstalled olds graphic card' drivers, and all is functionning now.

              The problem could come from a bug on the graphic card with no issue, it's dead (comment from my computer scientist).

            • Re: PC FREEZE ATI R9 270X 4G
              moonfall

              I got the exact same problem!

               

              I have tryed to use a earlyer windows 10 version and tryed a earlyer AMD driver installation. But all combo's don't seem to work!

               

              It seems to be that Windows 10 automaticly updates the driver required. If you disable (in safe mode) this driver under the ''display adapters'' in the device manager tab you will be able to start up your pc and use your pc as long as you don't need the driver to play games and stuff.

               

              We need help!! there is more people having this issue!!!!