9 Replies Latest reply on Nov 2, 2018 3:28 PM by billy72

    Ryzen 7 Freezing Problems

    cjcambo

      I've recently installed  a Ryzen 7 2700x, from a Ryzen 5 1500x.
      Since upgrading, my games have been stuttering, non stop.
      Examples: cjcambo - More Stuttering - Plays.tv & cjcambo - Stuttering Example. - Plays.tv
      Build:
      Asus GeForce GTX 1070 Ti Strix Advance 8GB
      16GB Corsair CMK16GX4M2A2400C14 DDR4 2400MHz Vengeance LPX DIMM
      Western Digital WD20EZRZ Blue 2TB SATA 6Gb HDD 64M
      Cougar STX550 80+ White Certification
      WD Green SSD 2.5 240G
      Gigabyte GA-AB350-GAMING-3 AM4 motherboard

      Core performance boost ON in BIOS: Imgur: The magic of the Internet

      Core performance boost OFF in BIOS: Imgur: The magic of the Internet

      I have tried the following:

      I’ve updated my BIOS to the latest version. (American Megatrends Inc. F23)
      I’ve updated all drivers on my PC to the lastest version as well as chipsets.
      I’ve reinstalled windows.

      Turned on high power mode.

      Tested both storage units on my pc with CrystalDiskInfo, which came back with both healthy.
      I’ve monitored my CPU usage during stutters and it doesn’t move an inch

       

      Honestly, don't know what to do about it, it's frustrating the hell out of me.

        • Re: Ryzen 7 Freezing Problems
          elstaci

          According to your motherboard's QVL List for the Ryzen 2xxx CPU RAM Memory list, your RAM Memory is not listed but very close to one that are listed. The only difference between your RAM and the QVL List RAM is the last three characters in the Part number. The QVL list has C16 while yours ends in C14.

           

          Ryzen 2xxx CPUs

          Annotation.png

          For the Ryzen CPU 1xxx the closest is the one I highlighted:

          Annotation.png

           

          So it might be RAM incompatibility that may be causing the freezing. You might try adjusting different XMP profiles and see if one works better. Or you can Reset your BIOS via the Motherboard or thru BIOS clicking on "Optimum Settings" and see if it makes a difference.

           

          Also Nvdia has a BETA Hotfix that just came out that you may want to install and see if that may be the cause. The hot fix mainly concerns game playing.

           

          Plus the latest BIOS for your motherboard is version F23 : GA-AB350-Gaming 3 (rev. 1.x) | Motherboard - GIGABYTE U.S.A.

           

          Plus you have the minimum PSU Wattage for your system with a GTX 1070ti :

          Annotation.png

          Possibly with the Ryzen 2xxx which has a TDP of 105 Watts could be overloading your PSU. Whereas your Ryzen 1xxx only had a TDP of 65 Watts.

           

          I suggest you download a Hardware monitoring software like Open Hardware or HWHardware and have it running to see what the Minimum and Maximum Voltages and Temperatures are when it freezes.

           

          Your 80+ "White Certification" PSU means that it is less efficient than a Bronze 80+ PSU. This chart shows you the various certifications and how efficient they are:

          Annotation.png

          1 of 1 people found this helpful
          • Re: Ryzen 7 Freezing Problems
            billy72

            Hi cjcambo

             

            I'm agree with elstaci, your PSU it's in the limit to power supply your hardware correctly, but before to confirm that's the problem I advice you to follow these steps one by one:

             

            1. Unplug the power cable of your system, press the power button to finish emptying your PC, remove the cover case and extract the CMOS battery, plug the jumper following the instructions in the user manual of your motherboard to perform a clear CMOS and wait at least 30 min or more, so you can be sure that the CMOS memory will be completely reset. After this reinsert the CMOS battery and remove the jumper, reconnect the power cable and turn on the PC, do not enter in BIOS, do not activate XMP, if I'm not wrong your DDR4 modules will work at the default speed and the motherboard will automatically choose the timings.

             

            if after this your system works properly ….  enjoy! ... if not follow step 2

             

               2.  Enter inside BIOS and look for an option called Cool'n'Quiet in the CPU configuration and disable it. It is an option that forces the CPU to reduce energy consumption and thus reduce the temperature, included in some AMD motherboards, it is convenient to discard that default options in BIOS are limiting the power supply of your CPU.

             

            if after this your system works properly ….  enjoy! ... if not follow step 3

             

              3.  Enter inside BIOS again and look for an option called Global C-States and disable it, you will find it in the Advanced section. This will deactivate all the energy saving in the whole system, everything will continue to work correctly but with more electrical consumption, it will be easier for the OS to manage the 2700X voltage between 0.5v and 1.5v, if I am not wrong the voltage will be set approximately in 1.4v, don't worry.

             

            if after this your system works properly ….  enjoy! …. if not: Gigabyte Technical Support!!

             

            Regards

             

            1 of 1 people found this helpful
              • Re: Ryzen 7 Freezing Problems
                cjcambo

                Update, it's actually the CPU causing the issues, i put my old Ryzen 5 1500x back in and my games have run spotlessly for the past hour. Whether it's faulty hardware or what, who knows, i'll be returning this product to amazon and shopping else where.

                  • Re: Ryzen 7 Freezing Problems
                    billy72

                    Thanks for share your conclusions

                     

                    If you decide to try again 2700X allow me to advise you to do it with 750W PSU and 3200Mhz DDR4, with these specifications my experience is being very positive after BIOS & Drivers updates and being lucky when the hardware works properly, the stability or not of the system also makes me think about what software I can install and which does not, building custom PCs carries its risks

                     

                    Good luck and regards

                • Re: Ryzen 7 Freezing Problems
                  cjcambo

                  billy72 & elstaci it turns out, at close inspection. The Ryzen 7 2700x has been bent, possibly in transit, i'm not too sure. The golden spokes have been bent, only a few of them, but i think that may be the issue here.

                    • Re: Ryzen 7 Freezing Problems
                      elstaci

                      Bent pins are a bad sign. That is probably why you were having so much problems. If those pins don't enter the motherboard's socket straight it can cause the CPU not to work correctly since it is not getting all the data it needs

                       

                      It will be difficult to prove the pins were bent when you got it or after you tried to installed it.

                       

                      If you can't straighten out the pins so it enters the socket evenly then you will need to replace the CPU.