2 Replies Latest reply on Oct 6, 2018 7:11 AM by elstaci

    Users are Reporting Lost Data After Installing Windows 10 October 2018 Update

    kingfish

      Every time Microsoft releases a new Windows 10 update, there’s a certain number of people that have trouble installing it, or for whom the update breaks something. Most of the time, these issues are minor. My own system has a problem with repeating notifications that’s been happening since April 2018 (basically, I receive notifications for Slack, but the text they contain is always the first message I haven’t read as opposed to the text of the message someone has just sent). But following the October 2018 update we’re seeing reports of data loss, some of which may be significant.

      Reports have come in from Reddit, Twitter, and other social media sites. MSPowerUser states that the update can wipe your Documents directory, Photos, Music, and video files.

      Rolling back the install does not restore the missing files. One user may have lost 220GB of data preserved over 23 years. Robert Ziko wrote on Microsoft’s user forum:

      I have just updated my windows using the October update (10, version 1809). It deleted all my files of 23 years in amount of 220GB. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me. Files were located at C:/Users/rober/Documents/. This location is still present, with no files. All files deleted.

      While Ziko had a backup from two months ago, others may not be so lucky.

      ZDNet reports that Microsoft has blocked the update from being offered to certain systems that use Intel audio drivers, specifically intcdaud.sys, versions 10.25.0.3 to 10.25.0.8. Users with this file on their systems should also avoid a manual update until they’ve first updated their Intel drivers.

      There’s no word for why some users are seeing massive data loss, or what settings or level of OneDrive implementation is leading to these issues. This is pure speculation on my part, but based on what users are reporting, it sounds as if files that ought to be backed up to OneDrive (possibly as part of the new features Microsoft has rolled out around that capability) are instead being deleted. But they aren’t being moved to the Windows.old directory first, and they aren’t being backed up to another location or even simply dumped in the Recycle Bin.

      Those with the Intel driver problem can download an updated driver to solve it from this location. As for everyone else, we recommend avoiding the 1809 update until these problems have been resolved. I’ve actually got an updated set of backups and I don’t use OneDrive — so we’ll see if I can trigger the problem.

      Update:  The 1809 update caused no data loss on my personal system, but I’m now having problems with Start Menu search refusing to function. Off to troubleshoot.

      Users are Reporting Lost Data After Installing Windows 10 October 2018 Update - ExtremeTech

        • Re: Users are Reporting Lost Data After Installing Windows 10 October 2018 Update
          noodles59

          I would think the file loss problem is likely overclockers' issue.

           

          ... and forced cloud sync?

          not exactly forcing but cloud sync is silently ON by default and stopping it (not just pausing) takes some effort since there is no option but pausing. Btw, cloud file deletion is blocked by default too - 1Drive got fairly aggressive!

           

          Having said that it affects people on slower ADSL wondering why the line speed got so bad?... got more than 1 user account? The lot wants to sync with the cloud... that's why the line speed is grinding ;(

          • Re: Users are Reporting Lost Data After Installing Windows 10 October 2018 Update
            elstaci

            I too have problems with my Windows 10 start menu. Windows Voice Recorder would open and close almost immediately. So, I went to Windows Installation disc "Sources" and then open "Install.esd" and copied all of SoundRecorder files in WindowsApps Folder and pasted it on my current Windowsapps Folder. After some fiddling Voice Recorder is now working.

             

            Another problem that popped up is I have an orphaned Start Menu called "ms-resourceappDisplayName" , Turns out to be from Microsoft Contact Support App (System App) which has been deleted from the new October update. I have tried all the various Powershell commands to eliminate that entry to no avail including doing an ingrade repair. The only way to get rid of it is by doing a Clean Windows installation which I won't do. I will just have to wait until Microsoft comes up with a fix to get rid of that entry. The problem is that Microsoft Contact Support App is still listed in APPXPACKAGES which is from my previous April 2018 update that got installed. The only way to get rid of that entry is by doing a clean installation. But for me it is not worth the hassle to reinstalling all my 3rd party software including some legacy software just to get rid of one orphaned Start Menu entry. This is a common problem from previous Microsoft updates. 

             

            EDIT: FYI: The new version of Revo Uninstaller 4.x has a new feature that will uninstall all Windows apps without having to use Powershell command lines to do it. Very handy feature for Windows 10.