1 Reply Latest reply on Sep 30, 2018 3:08 PM by bsavery

    Why can't I install ProRender?

    noms17

      Hi,

       

      I downloaded Radeon Pro Render for 3ds Max 2019 and I can't install it. When I get to the registration screen, I click on the Register button and the installer freezes. I've also tried to click on continue without registering and it apparently installs, but when I try to select Radeon ProRender in 3ds Max, it freezes the program. I also tried rerunning the installation exe after a 'successful' installation and clicking on repair and it completes the process but I get the same end result.

       

      I don't know if it is not really compatible with 2019 version but definitely the installer file is not ok.

       

      Could you please help me out with this?

       

      i5, 8 GB Ram, WIN10, 3ds Max 2019, 3 AMD cards (RX series)