AnsweredAssumed Answered

Swapping stock cooler ripped out CPU

Question asked by schlitzbull on Sep 2, 2018
Latest reply on Feb 26, 2019 by alexnode

I just got done trying to change coolers on my 2700x. After removing the latches, the heat sink would not pull off the CPU with a normal amount of force. I slighted turned the cooler to the left and right to try to break the seal. When it would give, I gently pulled straight up. However,the CPU had melded with the heatsink and was ripped out during removal. I have a couple of bent pins on one corner. I assume AMD is going to tell me to kick rocks as far as warranty goes but I figured I would check.

 

I've been building computers since my late teens and i'm now in my 30s. I would not consider myself a novice.

 

Thanks.

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